The J.D. Power Utility Digital Experience Study (UDES) provides an analysis of customer perceptions of your company’s digital presence, including the correlation between website and mobile app engagement and user experience. Additionally, it provides a best practice review of your assisted digital channels.
Key Dates
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study.
2020 Brands Profiled
(Updated 9/11/20)
The J.D. Power Water Utility Residential Customer Satisfaction Study measures satisfaction with large and midsize water utility companies in four U.S. regions: Northeast, Midwest, South and West. The study examines satisfaction across six factors: Quality & Reliability; Price; Billing & Payment; Conservation; Communications; and Customer Service.
Key Dates
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction ranking for the water utility brands evaluated in the study. The water utility that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Midwest Region
Large
Midsize
Northeast Region
Large
Midsize
South Region
Large
Midsize
West Region
Large
Midsize
(Updated 7/31/20)
The J.D. Power Gas Utility Residential Customer Satisfaction Study measures residential customers’ satisfaction with large and midsize gas utilities in four U.S. geographic regions: East, Midwest, South and West. The study examines satisfaction across six factors: Billing and Payment; Corporate Citizenship; Price; Communications; Customer Service; and Safety & Reliability.
Key Dates
2020
Volume 2
2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction ranking for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
East Region
Large
Midsize
Midwest Region
Large
Midsize
South Region
Large
Midsize
West Region
Large
Midsize
(Updated 9/11/20)
The J.D. Power Gas Utility Business Customer Satisfaction Study measures business customers’ satisfaction with their gas utilities in four U.S. geographic regions: East, Midwest, South and West. The study examines satisfaction across six factors: Safety and Reliability; Billing and Payment; Corporate Citizenship; Customer Service; Price; and Communications.
Key Dates
2020
2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction ranking for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
East Region
Midwest Region
South Region
West Region
(Updated 9/11/20)
The J.D. Power Electric Utility Business Customer Satisfaction Study measures business utility customers’ satisfaction with large and midsize electric utility companies across four U.S. geographic regions: East, Midwest, South and West. The study examines satisfaction across six factors: Power Quality and Reliability; Billing and Payment; Price; Communications; Corporate Citizenship; and Customer Contact.
Key Dates
2020
2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction ranking for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
East Region
Large
Midsize
Midwest Region
Large
Midsize
South Region
Large
Midsize
West Region
Large
Midsize
(Updated 9/11/20)
The J.D. Power Electric Utility Residential Customer Satisfaction Study measures residential customer satisfaction with large and midsize electric utility companies in four U.S. regions: East, Midwest, South and West. The study examines satisfaction across six factors: Power Quality and Reliability; Price; Billing and Payment; Communications; Corporate Citizenship; and Customer Care.
Key Dates
2020
2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction ranking for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Cooperatives
East Region
Large
Midsize
Midwest Region
Large
Midsize
South Region
Large
Midsize
West Region
Large
Midsize
(Updated 9/11/20)
For more information about our syndicated studies, please contact your account representative below, or you may request a call, and we will reach out to you directly.
Georgie Ariano Jim Croce Brian Lawrence Leona Wear
Contact Georgie Contact Jim Contact Brian Contact Leona
