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TRAVEL AND HOSPITALITY INTELLIGENCE

Syndicated Benchmark Study Dates and Details

Select the study name below for fielding, publish, and press release dates as well as award information if applicable. This page will be updated as dates and additional study details, including profiled brands, are finalized. We recommend that you bookmark this page and check back for the latest information.

The J.D. Power North America Airline Satisfaction Study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. The study is continuously fielded throughout the year.
Starting in 2020, the study will measure Short Flights and Long Flights as service levels and aircraft factors significantly affect passenger evaluations. The modified factor model measures passenger satisfaction with airline carriers based on performance in seven factors: Reservation, Check-In, Boarding, Baggage, Aircraft, Flight Crew, In-Flight Services, Costs & Fees. Other improvements include expanded coverage of Airline Lounges, Amenities, Boarding, Baggage, Food & Beverage, In-Flight Entertainment plus connectivity.

Key Dates

  • 2020 Study Fielding Begins: March, 2019
  • 2020 Wave 1-3 Publish: February 12, 2020
  • 2020 Wave 4 Press Release: May 27, 2020

The J.D. Power North America Hotel Guest Satisfaction Index Study measures guest satisfaction with the entire hotel stay experience, from pre-stay communication to check-out, based on a recent guest stay. The study benchmarks brand performance in each of six market segments: luxury, upper upscale, upscale, upper midscale, midscale and economy. Study subscribers receive a full view of brand performance vs. competitors across guest advocacy and loyalty measures; hotel operations (rooms, food & beverage, staff service, etc); and brand image perceptions.  Subscribers will also be able to identify and prioritize areas for improvement that most impact guest satisfaction.

Key Dates

  • 2020 Study Fielding Begins: June,  2019
  • 2020 Wave 1-3 Publish: April, 2020
  • 2020 Wave 4 Publish and Press Release: July 22, 2020

The J.D. Power North America Airport Satisfaction Study measures passengers’ satisfaction with their airport experience
among Mega-, Large-, and Medium-size airports in North America. The study provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience.

Key Dates

  • 2020 Fielding Begins: August, 2019
  • 2020 W1 Publish: Dec, 2020
  • 2020 W2 Publish: March, 2020
  • 2020 W3 Publish: June, 2020
  • 2020 Publish and Press Release: Sept. 23, 2020

The J.D. Power North America Rental Car Satisfaction StudySM measures customer satisfaction with the entire airport rental car experience, from reservation to vehicle return. Subscribers may leverage J.D. Power data to better understand their competitive position and measure components that drive overall rental car satisfaction at North
American airport locations. 

Key Dates

  • 2020 Study Fielding Begins: June,  2019
  • 2020 Wave 1-3 Publish: July, 2020
  • 2020 Wave 4 Publish and Press Release: Oct. 14, 2020
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