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TECHNOLOGY, MEDIA & TELECOM INTELLIGENCE

Syndicated Research Dates and Details

Select the study name below for fielding, publish and press release dates as well as award information, if applicable. This page will be updated as dates and additional study details, including profiled brands, are finalized. We recommend that you bookmark this page and check back for the latest information.

The J.D. Power U.S. Wireless Network Quality Study measures satisfaction based on recent customer usage activities in three areas that impact network performance: calling, messaging and data connections. Full-service and non-contract wireless carriers are included.

Key Dates

2020 Volume 2

  • 2020 Fielding Begins: January 2, 2020
  • 2020 Publish: July 14, 2020
  • 2020 Press release: July 16, 2020

2021 Volume 1

  • 2021 Fielding Begins: July 1, 2020
  • 2021 Publish: January 19, 2021
  • 2021 Press release: January 21, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Volume 2

Northeast Region

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Mid-Atlantic Region

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Southeast Region

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

North Central Region

  • AT&T
  • Sprint
  • T-Mobile
  • U.S. Cellular
  • Verizon Wireless

Southwest Region

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

West Region

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Volume 1

Mid-Atlantic

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

North Central

  • AT&T
  • Sprint
  • T-Mobile
  • U.S. Cellular
  • Verizon Wireless

Northeast

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Southeast

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Southwest

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

West

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

(Updated 7/2/20)

The J.D. Power Wireless Customer Care Study measures satisfaction with the entire customer care service experience, from initial contact to problem resolution, based on recent customer experiences across three point-of-contact channels: phone, retail walk-in and online. The study provides a competitive benchmark to measure customer advocacy and loyalty; identify improvement initiatives; and compare wireless carrier performance across the United States.

Key Dates

2020 Volume 2

  • 2020 Fielding Begins: January 2, 2020
  • 2020 Publish: July 28, 2020
  • 2020 Press release: July 30, 2020

2021 Volume 1

  • 2021 Fielding Begins: July 1, 2020
  • 2021 Publish: February 2, 2021
  • 2021 Press release: February 4, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

2020 Volume 2

Full-Service Segment

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Non-Contract Full-Service Segment

  • Boost Mobile
  • Cricket
  • Metro by T-Mobile
  • Virgin Mobile

Non-Contract Value Segment

  • Consumer Cellular
  • Straight Talk
  • TracFone

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

2021 Volume 1

Mobile Network Operators (formerly Full-Service Segment)

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Mobile Virtual Network Operators (formerly Non-Contract Full-Service Segment)

  • Boost Mobile
  • Cricket
  • Metro by T-Mobile
  • Spectrum Mobile
  • Xfinity Mobile

Value Mobile Virtual Network Operators (formerly Non-Contract Value Segment)

  • Consumer Cellular
  • Straight Talk
  • TracFone

(Updated 7/20/20)

The J.D. Power U.S. Wireless Purchase Experience Study measures satisfaction based on recent customer purchase experiences across three point-of-purchase contact channels: phone, retail walk-in and online. The study provides key insights into the drivers of positive purchase experiences as well as the trends that impact wireless retail performance and purchase rates.

Key Dates

2020 Volume 2

  • 2020 Fielding Begins: January 2, 2020
  • 2020 Publish: August 11, 2020
  • 2020 Press release: August 13, 2020

2021 Volume 1

  • 2021 Fielding Begins: July 1, 2020
  • 2021 Publish: February 16, 2021
  • 2021 Press release: February 18, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

2020 Volume 2

Full-Service Segment

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Non-Contract Full-Service Segment

  • Boost Mobile
  • Cricket
  • Metro by T-Mobile
  • Virgin Mobile

Non-Contract Value Segment

  • Consumer Cellular
  • Straight Talk
  • TracFone

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

2021 Volume 1

Mobile Network Operators (formerly Full-Service Segment)

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Mobile Virtual Network Operators (formerly Non-Contract Full-Service Segment)

  • Boost Mobile
  • Cricket
  • Metro by T-Mobile
  • Spectrum Mobile
  • Xfinity Mobile

Value Mobile Virtual Network Operators (formerly Non-Contract Value Segment)

  • Consumer Cellular
  • Straight Talk
  • TracFone

(Updated 7/20/20)

The J.D. Power Wireless Total Ownership Experience Study examines customer satisfaction with the entire ownership experience, including satisfaction with their carrier, mobile phone, customer service, network quality and purchase process. The study provides a competitive benchmark to measure customer advocacy and loyalty; identify improvement initiatives; and compare wireless carrier performance across the United States.

Key Dates

2020 Volume 2

  • 2020 Fielding Begins: January 2, 2020
  • 2020 Publish: August 25, 2020
  • 2020 Press release: N/A

2021 Volume 1

  • 2021 Fielding Begins: July 1, 2020
  • 2021 Publish: March 2, 2021
  • 2021 Press release: N/A

Press Release & Award Information: There are no awards or press release for this study.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

2020 Volume 2

Full-Service Segment

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Non-Contract Full-Service Segment

  • Boost Mobile
  • Cricket
  • Metro by T-Mobile
  • Virgin Mobile

Non-Contract Value Segment

  • Consumer Cellular
  • Straight Talk
  • TracFone

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

2021 Volume 1

Mobile Network Operators (formerly Full-Service Segment)

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Mobile Virtual Network Operators (Non-Contract Full-Service Segment)

  • Boost Mobile
  • Cricket
  • Metro by T-Mobile
  • Spectrum Mobile
  • Xfinity Mobile

Value Mobile Virtual Network Operators (formerly Non-Contract Value Segment)

  • Consumer Cellular
  • Straight Talk
  • TracFone

(Updated 7/20/20)

The J.D. Power U.S. Telecom In-Home Serve Technician Study measures key drivers of satisfaction with in-home service technician visits for installation and post-install service of residential wireline products, which include high-speed data and television services.

Key Dates

  • 2020 Fielding Begins: December 9, 2019
  • 2020 Publish: March 17, 2020
  • 2020 Press release: March 19, 2020

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

  • AT&T/DIRECTV
  • Century Link
  • Cox Communications
  • DISH
  • Frontier Communications
  • Spectrum
  • Verizon
  • Xfinity

(Updated 4/28/20)

The J.D. Power U.S. Business Wireline Satisfaction Study measures business customer satisfaction with voice and data services among very small businesses (one to 19 employees); small to midsize businesses (20 to 499 employees); and large enterprise businesses (500+ employees). 

Key Dates

  • 2020 Fielding Begins: April 6, 2020
  • 2020 Publish: July 7, 2020
  • 2020 Press release: July 9, 2020

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Very Small Business (VSB)

  • AT&T
  • CenturyLink
  • Spectrum
  • Comcast Business
  • Cox Communications
  • Frontier Communications
  • Verizon

Small/Medium Business (SMB)

  • AT&T
  • CenturyLink
  • Spectrum
  • Comcast Business
  • Cox Communications
  • Verizon

Large Enterprise (LE)

  • AT&T
  • CenturyLink
  • Spectrum
  • Comcast Business
  • Verizon

(Updated 4/29/20)

The J.D. Power U.S. Residential Internet Service Provider Satisfaction Study measures key drivers of satisfaction among residential customers who currently subscribe to an Internet service.

Key Dates

  • 2020 Fielding Begins: October 28, 2019
  • 2020 Wave 1 Publish: January 21, 2020
  • 2020 Wave 2 Publish: April 7, 2020
  • 2020 Wave 3 Publish: June 30, 2020
  • 2020 Wave 4 Publish (Final): September 22, 2020
  • 2020 Press release: September 24, 2020

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

East Region

  • Cox Communications
  • Frontier Communications
  • Optimum by Altice
  • Spectrum
  • Verizon
  • Xfinity

North Central Region

  • AT&T/DIRECTV
  • Frontier Communications
  • Spectrum
  • Xfinity

South Region

  • AT&T/DIRECTV
  • CenturyLink
  • Cox Communications
  • Frontier Communications
  • HughesNet
  • Kinetic by Windstream
  • Sparklight
  • Suddenlink by Altice
  • Spectrum
  • Xfinity

West Region

  • AT&T/DIRECTV
  • CenturyLink
  • Cox Communications
  • Frontier Communications
  • Mediacom Communications
  • Sparklight
  • Spectrum
  • Xfinity

(Updated 4/29/20)

The J.D. Power U.S. Residential Television Service Provider Satisfaction Study measures key drivers of satisfaction among residential customers who currently subscribe to a television service.

Key Dates

  • 2020 Fielding Begins: October 28, 2019
  • 2020 Wave 1 Publish: January 21, 2020
  • 2020 Wave 2 Publish: April 7, 2020
  • 2020 Wave 3 Publish: June 30, 2020
  • 2020 Wave 4 Publish (Final): September 22, 2020
  • 2020 Press release: September 24, 2020

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

East Region

  • AT&T/DIRECTV
  • Cox Communications
  • DISH Network
  • Optimum by Altice
  • Spectrum
  • Verizon
  • Xfinity

North Central Region

  • AT&T/DIRECTV
  • DISH Network
  • Spectrum
  • Xfinity

South Region

  • AT&T/DIRECTV
  • Cox Communications
  • DISH Network
  • Frontier Communications
  • Spectrum
  • Suddenlink by Altice
  • Xfinity

West Region

  • AT&T/DIRECTV
  • CenturyLink
  • Cox Communications
  • DISH Network
  • Frontier Communications
  • Mediacom Communications
  • Spectrum
  • Xfinity

National

  • AT&T/DIRECTV
  • DISH Network
  • Spectrum
  • Xfinity

(Updated 4/29/20)

The J.D. Power U.S. Business Wireless Satisfaction Study measures overall satisfaction of business customers with their current wireless service provider.

Key Dates

  • 2020 Fielding Begins: July 6, 2020
  • 2020 Publish: October 7, 2020
  • 2020 Press release: October 8, 2020

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Very Small Business (VSB)

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Small/Medium Business (SMB)

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

Large Enterprise (LE)

  • AT&T
  • Sprint
  • T-Mobile
  • Verizon Wireless

(Updated 6/17/20)

The J.D. Power Canada Wireless Network Quality Study measures satisfaction based on recent customer usage activities in three areas that impact network performance: calling, messaging and data connections.

Key Dates

  • 2020 Fielding Begins: February 10, 2020
  • 2020 Publish: April 22, 2020
  • 2020 Press release: April 23, 2020

Press Release & Award Information: J.D. Power will issue a press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

West Region

  • Bell Mobility
  • Bell MTS
  • Freedom Mobile
  • Rogers Wireless
  • SaskTel
  • TELUS Mobility

Ontario Region

  • Bell Mobility
  • Freedom Mobile
  • Rogers Wireless
  • TELUS Mobilitys

East Region

  • Bell Mobility
  • Rogers Wireless
  • TELUS Mobility
  • Videotron

(Updated 5/11/20)

The J.D. Power Canada Wireless Customer Care Study measures satisfaction with the entire customer care service experience, from initial contact to problem resolution, based on recent customer experiences across three point-of-contact channels: phone, retail walk-in and online. The study provides a competitive benchmark to measure customer advocacy and loyalty; identify improvement initiatives; and compare wireless carrier performance across Canada.

Key Dates

  • 2020 Fielding Begins: February 10, 2020
  • 2020 Publish: May 6, 2020
  • 2020 Press release: May 6, 2020

Press Release & Award Information: J.D. Power will issue a press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

  • Bell Mobility
  • Bell MTS
  • chatr mobile
  • Fido
  • Freedom Mobile
  • Koodo Mobile
  • Rogers Wireless
  • SaskTel
  • TELUS Mobility
  • Videotron
  • Virgin Mobile

(Updated 5/11/20)

The J.D. Power Canada Wireless Purchase Experience Study measures satisfaction based on recent customer purchase experiences across three point-of-purchase contact channels: phone, retail walk-in and online. The study provides key insights into the drivers of positive purchase experiences as well as the trends that impact wireless retail performance and purchase rates.

Key Dates

  • 2020 Fielding Begins: February 10, 2020
  • 2020 Publish: May 20, 2020
  • 2020 Press release: May 21, 2020

Press Release & Award Information: J.D. Power will issue a press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

  • Bell Mobility
  • Bell MTS
  • chatr mobile
  • Fido
  • Freedom Mobile
  • Koodo Mobile
  • Rogers Wireless
  • SaskTel
  • TELUS Mobility
  • Videotron
  • Virgin Mobile

(Updated 5/11/20)

The J.D. Power Canada Wireless Total Ownership Experience Study examines customer satisfaction with the entire ownership experience, including satisfaction with their carrier, mobile phone, customer service, network quality and purchase process. The study provides a competitive benchmark to measure customer advocacy and loyalty; identify improvement initiatives; and compare wireless carrier performance across Canada.

Key Dates

  • 2020 Fielding Begins: February 10, 2020
  • 2020 Publish: June 3, 2020
  • 2020 Press release: N/A

Press Release & Award Information: There are no awards or press release for this study.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

  • Bell Mobility
  • Bell MTS
  • chatr mobile
  • Fido
  • Freedom Mobile
  • Koodo Mobile
  • Rogers Wireless
  • SaskTel
  • TELUS Mobility
  • Videotron
  • Virgin Mobile

(Updated 5/11/20)

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Questions?

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