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INSURANCE INTELLIGENCE

Thought Leadership

Check out our insights below by topic.

Automakers in insurance game with tech tools (subscription required)
Interviewee: Kyle Schmitt | Automotive News | 1/4/2021

Do Auto Insureds Prefer Insurer Websites Over Agents? J.D. Power Thinks So.
Interviewee: Robert Lajdziak | Insurance Journal | 6/11/2020

Proper Communication and Understanding Value Drive Price Satisfaction and Retention
Author: Alex Bodner | J.D. Power P&C Insights | 4/20/2020

Brand Image, Experience, and Growth: What it Takes to Win New Business
Author: Robert Lajdziak | J.D. Power P&C Insights | 1/28/2020

States with the Most and Least Affordable Auto Insurance, and Which Carriers May Save You the Most
Author: Tom Super | J.D. Power P&C Insights | 9/20/2019

Millennials and Auto Insurance
Interviewee: Kyle Schmitt | Reviews.com | 09/2019

Customer experience: The auto insurance X-factor
Author: Robert Lajdziak | PropertyCasualty360 | 8/19/2019

Insurance product bundling must come with customer experience improvements
Author: Robert Lajdziak | Digital Insurance | 8/14/2019

Hitting the Effective Communication Moving Target
Authors: Brian Beaver & Alex Bodner | J.D. Power P&C Insights | 7/9/2019

The Evolving Role of Agents in the Digital Age
Author: Robert Lajdziak | J.D. Power P&C Insights | 4/10/2019

Case Study: Improving Personal Lines Insurance Customer Billing
Author: Jessica McGregor | J.D. Power P&C Insights | 1/28/2019

How High Customer Expectations Raise the Bar for Insurance Industry
Author: Robert Lajdziak | Insurance Journal | 10/30/2018

Usage-Based Insurance Provides Strong Benefits to Insurers, But Consumer Adoption Remains Low
Author: Jessica McGregor | Carrier Management | 8/17/2018

Hey, what gives? Where are my automated vehicle discounts?!
Author: Tom Super | Property Casualty 360 | 8/6/2018

The Need for More Effective Digital Interaction Represents Opportunity for Insurers
Authors: Alex Bodner & Brian Beaver | J.D. Power P&C Insights | 7/16/2018

Auto Insurance Customer Satisfaction and Shopping Rates
Speaker: Robert Lajdziak | J.D. Power YouTube | 6/14/2018

Connecting Price to Value
Speaker: Robert Lajdziak | J.D. Power YouTube | 6/14/2018

Insurance Agents vs. Financial Advisors
Speaker: Robert Lajdziak | J.D. Power YouTube | 6/14/2018

Insurance Digital Self-Service Expectations (the Amazon-Effect)
Speaker: Robert Lajdziak | J.D. Power YouTube | 6/14/2018

J.D. Power 2018 U.S. Auto Insurance Study Overview
Speaker: Robert Lajdziak | J.D. Power YouTube | 6/6/2018

Digital Interactions Are Changing Expectations and Roles of Agents
Author: Robert Lajdziak | J.D. Power P&C Insights | 4/17/2018

Top Performing Auto Insurers During COVID and What’s Driving Customer Behavior
Author: Tom Super | Insurance Journal | 12/16/2020

Tom Super talks Insurance Consumer Behaviour-Part 2
Interviewee: Tom Super | The Insurance Podcast | 6/9/2020

Tom Super talks Insurance Consumer Behaviour-Part 1
Interviewee: Tom Super | The Insurance Podcast | 6/5/2020

J.D. Power: This is What Insurance Consumers Want From Agents
Interviewee: Tom Super | Agency Revolution | 6/3/2020

The Dig In Podcast 005: Auto insurance customer experience after coronavirus
Interviewee: Tom Super | Digital Insurance | 5/11/2020

These Consumer Trends May Define the Next Decade of Property and Casualty Insurance
Authors: Kyle Schmitt & Tom Super | J.D. Power P&C Insights | 4/20/2020

Entering and Exiting Digital: What’s Up with Multi-Brand Strategies of P/C Insurers?
Author: Tom Super | Insurance Journal | 1/24/2020

Ensuring Customer Communications are Aligned with Expectations
Author: Kyle Schmitt | J.D. Power P&C Insights | 1/8/2020

Auto Insurance Customer Loyalty Is Declining. Here’s Why.
Author: Tom Super | Insurance Journal | 10/15/2019

Aligning Customer Expectations with Underwriting Philosophy
Author: Kyle Schmitt | J.D. Power P&C Insights | 9/24/2019

Do Customers Understand What Factors Set Insurance Rates? Should They?
Author: Kyle Schmitt | J.D. Power P&C Insights | 9/6/2019

The Next Insurance Battleground: High-Value Customers
Author: Tom Super | Insurance Journal | 5/8/2019

Progressive & GEICO Capture 54% of Auto Premium Growth in 2018 as Direct-to-Consumer Model Gains Traction
Author: Tom Super | J.D. Power P&C Insights | 4/25/2019

Direct-to-Consumer Auto Insurance Keeps Gaining Traction: J.D. Power
Authors: Insurance Team | Carrier Management | 4/24/2019

The Era of Consumer‐Centric Insurance
Author: Colleen Cairns |J.D. Power P&C Insights | 3/5/2019

The Industrial Era Is Coming To An End. Here's What's Next.
Interviewee: Tom Super | INC | 9/8/2018

Top 5 Mega-Trends Influencing P&C Insurance Shopping
Author: Colleen Cairns & Tom Super | J.D. Power P&C Insights | 8/13/2018

5 trends influencing P&C insurance purchases
Authors: Tom Super & Colleen Cairns | Property Casualty 360 | 6/19/2018

Safety, Insurance Costs Cited in Study as Reasons to Consider Autonomous Vehicles
Interviewee: Tom Super | Transport Topics | 6/6/2018

J.D. Power: Why Lemonade’s Policy 2.0 Matters
Author: Tom Super | Insurance Journal | 6/5/2018

Key Findings from the 2018 U.S. Insurance Shopping Study
Speaker: Tom Super | J.D. Power YouTube | 5/9/2018

Why Chat is Becoming Table Stakes for Insurers
Author: Colleen Cairns | J.D. Power P&C Insights | 3/5/2018

Are You Winning the Capital Arms Race?
Author: Tom Super | J.D. Power P&C Insights | 1/17/2018

J.D. Power: Top 10 insurers for property claims satisfaction
Interviewee: Dave Pieffer | PropertyCasualty360 | 03/24/2020

The Importance of Making the Claimant Feel at Ease During FNOL
Author: Alex Bodner | J.D. Power P&C Insights | 03/04/2020

Carmakers and repair shops clash as automation upends aftermarket
Interviewee: Kyle Schmitt | Reuters | 10/30/2019

Claims Communication: Managing to the “Right Mix”
Author: David Pieffer | J.D. Power P&C Insights | 10/15/2019

Simplicity, Speed & Transparency in the Claims Process
Author: David Pieffer | J.D. Power P&C Insights | 7/11/2019

First Notice of Loss an Opportunity to Build Customer Satisfaction: Viewpoint
Author: David Pieffer | Claims Journal | 7/8/2019

Why Carriers Struggle to Differentiate with Digital and End Up Paying a Penalty
Author: Kyle Schmitt | J.D. Power P&C Insights | 5/31/2019

The Importance of Providing A Satisfactory FNOL Experience
Authors: Alex Bodner & Brian Beaver | J.D. Power P&C Insights | 4/11/2019

Justifying the Investment in Digital Self-Service
Author: Robert Lajdziak | J.D. Power P&C Insights | 1/28/2019

2018 U.S. Auto Claims Satisfaction Study: Lessons Learned
Author: David Pieffer | J.D. Power P&C Insights | 1/28/2019

Insurance Industry Kept Promises to Hurricane Victims; Now Tested by Wildfires
Author: Tom Super | Insurance Journal | 11/16/2018

Building Strategic Plans: How Customers are Changing the Game 
Author: David Pieffer | J.D. Power P&C Insights | 8/13/2018

Insurers Are Speeding Up Claims. Their Worry: More Mistakes
Interviewee: Dave Pieffer | Wall Street Journal | 8/6/2018

Claims Excellence and the Impact on Insurer ROI
Author: Jessica McGregor | J.D. Power P&C Insights | 6/4/2018

Natural Disaster Severity and the Impact on Customer Satisfaction
Authors: Alex Bodner & Brian Beaver | J.D. Power P&C Insights | 4/17/2018

Even in Big Data Era, Relationships Count
Author: David Pieffer | Insurance Thought Leadership | 4/12/2018

Balancing Cost and Customer Satisfaction in an Increasingly Digital World
Author: David Pieffer | J.D. Power P&C Insights | 1/17/2018

Why Hippo's quest to target insurance interactions should pay off
Author: Tom Super | Digital Insurance | 6/18/2019

Carrier/InsurTech Partnerships Offer Short-Term Benefits: J.D. Power Expert
Interviewee: Tom Super | Carrier Management | 6/7/2019

Customer Convenience in Digital Insurance
Author: Jared Stevenson | J.D. Power P&C Insights | 6/3/2019

Customer-Centric Strategies: Insurers Have Some Catching Up To Do
Author: Dave Pieffer | J.D. Power P&C Insights | 4/12/2019

The Results Are In 2018 U S Insurance Digital Experience Study
Speaker: Tom Super | J.D. Power YouTube | 7/10/2018

Many stops for digital insurers on the road to autonomous driving
Authors: Robert Lajdziak |Digital Insurance | 7/6/2018

5 insurance challenges digital can solve
Author: Tom Super | Digital Insurance | 6/28/2018

Personalization will be the Next Digital Challenge for Insurers
Authors: Colleen Cairns | J.D. Power P&C Insights | 6/4/2018

Lemonade's insurance recipe makes some consumers wince
Authors: Kyle Schmitt & Robert Lajdziak | PropertyCasualty360 | 11/3/2020

Lemonade Made Good: Wins a J.D. Power Award.
Interviewee: Tom Super | FNO Insuretech Podcast | 9/18/2020

Insurance product bundling must come with customer experience improvements
Author: Robert Lajdziak | Digital Insurance | 8/14/2019

The time is right for home telematics
Author: Tom Super | Digital Insurance | 9/26/2018

Does Amazon Threaten Home Insurers?
Author: Tom Super | Insurance Thought Leadership | 9/6/2018

Benefits of Home Tech for Carriers and Customers
Author: Robert Lajdziak | J.D. Power P&C Insights | 1/17/2018

The Future of Agency Distribution: Overcoming Headwinds
Author: Colleen Cairns | J.D. Power P&C Insights | 03/04/2020

Progressive Takes Aim at Multi-Line Insurers
Author: Tom Super | Insurance Journal | 1/25/2019

The Importance of the Independent Agent
Speaker: Tom Super | J.D. Power YouTube | 3/13/2018

P&C Independent Insurance Agents…Demand Excellence
Author: Jessica McGregor | J.D. Power P&C Insights | 3/5/2018

Do you have Life Insurance or an Annuity? Do you still remember why you bought it?
Author: Robert Lajdziak | J.D. Power P&C Insights | 10/15/2019

How life insurers can kick-start digitalization efforts
Author: Robert Lajdziak | Digital Insurance | 6/8/2018

Demand for Digital is Increasing among Small Commercial Customers
Author: Colleen Cairns | J.D. Power P&C Insights | 8/27/2019

Small business, big risk: Lack of cyber insurance is a serious threat
Author: Dave Pieffer & Jessica McGregor | Insurance Information Institute | 10/18/2018

Insights below are based on the insights gleaned from cross-study data, collaborative research with industry publications, or J.D. Power cross-industry teams.

GM to offer OnStar auto insurance, promising lower rates the safer you drive
Interviewee: Kyle Schmitt | USA Today | 11/18/2020

2020 COVID-19 insights and trends
Interviewee: Tom Super | Vertafore Insurance Podcast | 10/29/2020

How the Auto Insurance Industry Gave Away Billions and Still Left Customers Unsatisfied
Authors: Kyle Schmitt and Robert Lajdziak | Barron's | 9/9/2020

Auto Insurance & COVID-19: No Guarantee Your Premium Will Drop, But These 5 Tips Can Help
Interviewee: Robert Lajdziak | Automoblog | 8/7/2020

Ep 86 – J.D. Power Head of P&C Insurance, Tom Super
Interviewee: Tom Super | FNO: InsureTech Podcast | 7/31/2020

Self-Driving Vehicles: A Wake-up Call
Authors: Kristin Koldge & Dave Pieffer | Insurance Thought Leadership | 9/30/2019

Helping customers prepare for AI-powered underwriting
Author: Kyle Schmitt | Digital Insurance | 4/1/2019

AI and Insurance: what do customers really think?
Author: Kyle Schmitt | J.D. Power P&C Insights | 3/5/2019

AI holds promise for insurance industry, but with caveats
Interviewee: Kyle Schmitt | Business Insurance | 1/17/2019

Power Study Finds “Total Lack of Trust” in Autonomous Vehicle Technology
Interviewee: Robert Lajdziak |The Detroit Bureau | 10/9/2018

Helping consumers understand the value of cyber insurance
AuthorS: Dave Pieffer & Jessica McGregor | Insurance Information Institute | 10/2018

Insuring Automated Vehicles—Measured or Mayhem?
Author: Robert Lajdziak | J.D. Power Mobility Disruptors | 6/27/2018

Insurers Are (Slowly) Preparing for Future World of Driverless Cars
Interviewee: Tom Super | Xconomy | 5/31/2018

Insurance prospects in the race to autonomous vehicle tech
Interviewee: Tom Super | Insurance Business Magazine | 4/26/2018

Who pays for autonomous driving fatalities?
Author: Tom Super | Digital Trends | 4/23/2018

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