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AUTOMOTIVE

Syndicated Studies

Select the study name below for fielding, publish, and press release dates as well as award information, if applicable. We recommend that you bookmark this page and check back for the latest information.

The J.D. Power Electric Vehicle Experience (EVX) Ownership Study, driven by PlugShare, sets the standard for benchmarking EV owner satisfaction with the critical attributes that affect the EV ownership experience. From the cost of ownership, problems experienced, range, and ease of charging, to the usefulness of OEM-specific EV apps, this new annual study provides a comprehensive assessment of consumer experiences with their with battery electric and plug-in hybrid electric vehicles. These experiences will strongly affect owners’ likelihood to repurchase an EV and recommend an EV to others. These key behaviors and insights into current EV ownership will help OEMs assess where they rank, who is doing it best, and why.

Key Dates:
Survey Fielded: October - November
Client Publish: January 20, 2021
Press Release: January 21, 2021

Press Release & Award Information:
J.D. Power will be surveying owners of vehicles from model years 2015-2021 and presenting awards to 2019-2021 model year premium and mass market electric vehicles that rank highest in this study. Award eligible recipients that subscribe to the study will have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program.

 

Profiled Brands:

All Electric Vehicles
Audi e-tron
BMW 1 Series Active E
BMW i3
BMW i3 Range Extender
Chevrolet Bolt
Chevrolet Spark EV
Fiat 500e
Ford Focus BEV
Honda Clarity Electric
Honda Fit EV
Hyundai Ioniq Electric
Hyundai Kona EV
Jaguar I-Pace
Kia Niro EV
Kia Soul EV
Mercedes-Benz B-Class Electric Drive
MINI Cooper Electric
Mitsubishi i-MiEV
Nissan LEAF
Nissan LEAF Plus
Porsche Taycan
Scion iQ EV
smart fortwo electric drive
Tesla Model 3
Tesla Model S
Tesla Model X
Tesla Model Y
Tesla Roadster
Toyota RAV4 EV
Volkswagen e-Golf

Plug-In Hybrid Vehicles
Audi A3 e-tron
Audi A8 Plug-in Hybrid
Audi Q5 Plug-in Hybrid
BMW 3 Series Plug-In Hybrid
BMW 5 Series Plug-In Hybrid
BMW 7 Series Plug-In Hybrid
BMW i8
BMW i8 Roadster
BMW X3 Plug-In Hybrid
BMW X5 Plug-In Hybrid
Cadillac CT6 Plug-In Hybrid
Cadillac ELR
Chevrolet Volt
Chrysler Pacifica Plug-In Hybrid
Ford C-Max Energi
Ford Escape Plug-In Hybrid
Ford Fusion Energi
Honda Accord Plug-In Hybrid
Honda Clarity Plug-In Hybrid
Hyundai Ioniq Plug-In Hybrid
Hyundai Sonata Plug-In Hybrid
Kia Niro Plug-In Hybrid
Kia Optima Plug-In Hybrid
Land Rover Range Rover Plug-In Hybrid
Land Rover Range Rover Sport Plug-In Hybrid
Lincoln Aviator Plug-In Hybrid
Mercedes-Benz C-Class Plug-In Hybrid
Mercedes-Benz GLC Plug-In Hybrid
Mercedes-Benz GLE Coupe Plug-In Hybrid
Mercedes-Benz GLE Plug-In Hybrid
Mercedes-Benz S-Class Plug-In Hybrid
MINI Countryman Plug-In Hybrid
Mitsubishi Outlander Plug-In Hybrid
Porsche 918
Porsche Cayenne Coupe Plug-In Hybrid
Porsche Cayenne Plug-In Hybrid
Porsche Panamera Plug-In Hybrid
Porsche Panamera Sport Turismo Plug-In
Subaru Crosstrek Plug-In Hybrid
Toyota Prius Plug-in
Toyota Prius Prime
Volvo S60 Plug-In Hybrid
Volvo S90 Plug-In Hybrid
Volvo V60 Plug-In Hybrid
Volvo V90 Plug-In Hybrid
Volvo XC40 Plug-In Hybrid
Volvo XC60 Plug-In Hybrid
Volvo XC90 Plug-In Hybrid

 

_____________

 

The all-new annual J.D. Power Electric Vehicle Experience (EVX) Home Charging Study, driven by PlugShare, captures consumer attitudes, behaviors and satisfaction, setting the standard for benchmarking home charging station performance. As a means to explore the reasons behind EV customers’ home charging behaviors and attitudes, the study includes insight into when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, consumers’ charging habits and their overall satisfaction.

 

Key Dates:
Survey Fielded: October - November
Client Publish: January 27, 2021
Press Release: February 3, 2021


Press Release & Award Information:
J.D. Power will present an award to the EV home charging provider that ranks highest in this study. Awarded providers that subscribe to the study will also have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program.

 

Profiled Brands:

EV Charger Brand (includes level 1 OEM chargers)
Accell
Audi
Blink
BMW
Bosch
Cadillac
ChargePoint
Chevrolet
Chrysler
ClipperCreek
Delphi
Delta
Duosida
Eaton
Electrify America
eMotorwerks Juicebox
Enel Juicebox
EVoCharge
Fiat
FLO Home
Ford
GE
Honda
Hyundai
Jaguar
Kia
Land Rover
Leviton
Lincoln
Mercedes-Benz
Mini
Mitsubishi
Mustart
Nissan
OpenEVSE
Porsche
Schneider
Scion
Siemens
smart
Subaru
Tesla
Toyota
Volkswagen
Volvo
Wallbox
Webasto (formerly AeroVironment)
Zencar

_____________

 

The all-new quarterly J.D. Power Electric Vehicle Experience (EVX) Public Charging Study, driven by PlugShare,provides “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations in this rapidly changing environment. This new study utilizes the PlugShare app to capture the public charging experience as it happens. The study offers a unique view into the overall experience with the use, location of the charger, convenience, speed, safety and payment processing, among other critical elements experienced by EV owners.

Additionally, when the experience does not go as planned and vehicle charging does not occur, the reasons for failure are further explored. Together, these insights will set the standard for benchmarking public charging station providers and drive improvement for a key component of EV market growth.

 

Key Dates:
Survey Fielded: N/A
Client Publish: N/A (Q2 2021)
Press Release: N/A (Q2 2021)


Press Release & Award Information:
On an annual basis J.D. Power will aggregate the study data and present awards to the EV public charging providers that provide the highest levels of satisfaction. Awarded providers that subscribe to the study will have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program.

 

Profiled Brands:
N/A

 

 

(Updated 10/20/2020)

The J.D. Power Sales Satisfaction Index (SSI) Study measures satisfaction with the sales experience among new-vehicle buyers and rejecters (those who shop a dealership and purchase elsewhere). Buyer satisfaction is based on six factors: dealer personnel; delivery process; working out the deal; paperwork completion; dealership facility; and dealership website. Rejecter satisfaction is based on five factors: salesperson; fairness of price; experience negotiating; variety of inventory; and dealership facility.

In order to respond to challenges created by the COVID-19 outbreak, the 2020 study will have a number of methodology changes in addition to a major redesign of the survey.  Where prior study years consisted of buyers who registered vehicles in April and May, for 2020 we are contacting buyers who registered vehicles from January to June.  Data from January and February registrants is being collected to establish a pre-outbreak comparison point, while expanding the registration period to include March and June should help offset the lack of new vehicle buyers during the outbreak.

 

Key Dates:
2020 Study Fielding Begins: July 2020
2020 Study Client Publish: December 9, 2020
2020 Study Press Release: December 10, 2020

Read the 2019 SSI Press Release >

 

Press Release & Award Information: J.D. Power will continue to present awards to the highest-ranked nameplate in each of two study segments: premium (luxury) and non-premium (mass market). We recognize two award recipients based on the distinction that significant differences exist in the sales process and customer expectations between premium and non-premium brands. For instance, some services offered by premium brands—e.g. delivery specialists or valet services—may be cost-prohibitive or otherwise unrealistic for a mass market brand. We will present the SSI Study award to the highest-ranked nameplate that meets all research and sample criteria in each segment below. Award claims will be worded as follows:

  • “Highest in Sales Satisfaction among Luxury Brands”
  • “Highest in Sales Satisfaction among Mass Market Brands”

 

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication):

Premium Nameplates:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

Non-premium Nameplates:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen

 

(Updated 8/18/2020)

The J.D. Power Vehicle Dependability Study (VDS) focuses on problems experienced by original owners of 3-year-old vehicles. Study findings are used extensively by manufacturers worldwide to help them design and build better vehicles—which typically retain higher resale value—and by consumers to help them make more informed choices for both new and used vehicles.

Problem symptoms are evaluated in eight vehicle system categories:

• Exterior 
• Seats 
• The Driving Experience 
• HVAC 
• Features/Controls/Displays
• Interior 
• Audio/Communication/Entertainment/Navigation
• Engine/Transmission

 

Key Dates:
Survey Fielded: July 21 - November 30, 2020
Client Publish: February 9, 2021
Press Release: February 10, 2021

Read the 2020 VDS Press Release >

View the 2020 VDS Media Coverage >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study, and awards will be presented in the following categories for the brands and models that attain the highest level of long-term vehicle dependability and meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Nameplate
  • Premium/Mass Market Nameplate
  • Overall Model
  • Best Model Within Each Qualifying Segment

 

View Vehicles Profiled by Segment >

 

(Updated 8/18/2020)

The J.D. Power Customer Service Index (CSI) Study measures satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of one- to three-year-old vehicles. It also provides a numerical index ranking of the highest-performing automotive brands sold in the United States, which is based on the combined scores of five different measures that comprise the vehicle owner service experience. These measures are service quality; service initiation; service advisor; service facility; and vehicle pick-up.

The 2021 study will consist of owners of 2020, 2019, and 2018 model year vehicles who registered their vehicles in July-February of each calendar year. A new addition for the 2021 study is the inclusion of respondents recruited by “geofencing” – using cell phone location data to find people who spent time at locations of dealerships and actively inviting them to take a survey if they visited the dealer for a service experience.

 

Key Dates:
2021 Study Fielding Begins: July 2020
2021 Study Client Publish: March 17, 2021
2021 Study Press Release: March 18, 2021

Read the 2020 CSI Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of each nameplate in each of two study segments: premium (luxury) and non-premium (mass market). Two award recipients are recognized as there can be significant differences in the service processes and offerings between premium and non-premium brands. For instance, services offered by premium brands may be cost-prohibitive or otherwise unrealistic for a mass market automaker. For the Customer Service Index Study, awards will be presented to the highest-ranked nameplate that meets all research and sample criteria in each segment below. Award claims will be worded as follows:

  • “Highest in Customer Service Satisfaction among Luxury Brands”
  • “Highest in Customer Service Satisfaction among Mass Market Brands”

 

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication):

Premium Nameplates:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

Non-premium Nameplates:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
smart
Subaru
Toyota
Volkswagen

 

(Updated 8/18/2020)

The J.D. Power Original Equipment Tire Customer Satisfaction Study measures new-vehicle owner satisfaction and quality experiences with their original equipment (OE) tires at one and two years of ownership. Measuring satisfaction during this two-year period enables usage analysis and loyalty data throughout the typical life cycle of original equipment tires. To measure customer satisfaction, critical-to-customer experience factors are examined using an index model. The model identifies the dominant factors that impact customer satisfaction and behavior for the industry and provides a benchmark of excellence for each.

Key Dates:
Survey Fielded: July - December 2020
Publish: March 17, 2021
Press Release: March 18, 2021

Read the 2020 OE Tire Press Release >

 

Press Release & Award Information: J.D. Power will continue with its existing award criteria and will present awards to the highest-ranked tire brand in each of four vehicle-based tire segments: Luxury, Passenger Car, Performance Sport, and Truck/Utility. We’ll continue to rank brands based on the second year of ownership.

Award recipients are recognized in vehicle-based tire segments based on differing needs of customers in each segment. As a result, index weights for the index factors Tire Ride, Tire Traction/Handling, Tire Wear, and Tire Appearance are different for each of the four award segments.

Vehicle Segmentation:
Luxury
Compact Premium Car
Compact Premium SUV
Large Premium Car
Midsize Premium Car
Midsize Premium SUV
Small Premium Car
Small Premium SUV


Passenger Car
City Car
Compact Car
Compact MPV
Compact SUV
Large Car
Midsize Car
Midsize SUV
Minivan
Small Car
Small SUV

Performance Sport
Compact Premium Sporty Car
Compact Sporty Car
Midsize Premium Sporty Car
Midsize Sporty Car

Truck/Utility
Large Heavy Duty Pickup
Large Light Duty Pickup
Large Premium SUV
Large SUV
Midsize Pickup

2021 Profiled Brands*
BFGoodrich
Bridgestone
Continental
Cooper
Dunlop
Falken
Firestone
General
Goodyear
Hankook
Kumho
Michelin
Nexen
Nitto
Pirelli
Toyo
Yokohama

(Updated 7/10/2020)

The J.D. Power Aftermarket Service Index (ASI) Study measures the service experience but emphasizes customers with 4-10 years of vehicle ownership—a critical period during which vehicle warranty and most maintenance programs expire. The ASI Study focuses on the service experience with the aftermarket service providers in the Do it for Me (DIFM) market.

NEW for 2021! Survey enhancements have been made to the ASI Study, including new diagnostics related to the facility and service advisory, as well as new attributes focused on service scheduling, service advisor, and time to complete service.

 

Key Dates:
Survey Fielded: August - October 2020
Publish: January 13, 2021
Press Release: January 14, 2021

Read the 2019 ASI Press Release >

 

Press Release & Award Information: J.D. Power will present an award to the aftermarket providers that rank highest in Full Service Maintenance & Repair, Quick Oil Change and Tire Repair categories. Awarded providers that subscribe to the ASI Study will also have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program. Award claims will be worded as follows:

  • “#1 in Customer Satisfaction for Aftermarket Full Service Maintenance and Repair”
  • “#1 in Customer Satisfaction for Quick Oil Change Brands”
  • "#1 in Customer Satisfaction for Aftermarket Tire Replacement"

 

2021 Full Service Maintenance & Repair profiled brands:
Firestone Complete Auto Care
Pep Boys
Midas
Goodyear Tire & Auto Service
Les Schwab Tire Centers
Discount Tire
NTB
Meineke Car Care Centers
Christian Brothers Automotive Corp.
Tires Plus
Big O Tires
Tire Kingdom
Mavis Discount Tire


2021 Quick Oil Change profiled brands:
Jiffy Lube
Valvoline Instant Oil Change
Walmart
Take 5
Express Oil Change and Tire Engineers
Grease Monkey
Kwik Kar

 

2021 Tire Replacement profiled brands:
Discount Tire
Walmart
Firestone Complete Auto Care
Goodyear Tire & Auto Service
Costco
Les Schwab Tire Centers
Sam's Club
Big O Tires
Pep Boys
NTB
Tires Plus
Tire Kingdom
Mavis Discount Tire

 

(Updated 9/29/2020)

The J.D. Power Avoider Study helps manufacturers increase new-vehicle shopper consideration rates, close rates, and sales by reducing avoidance of their models. The study investigates why new-vehicle buyers disregard models that are in the same competitive segment as the model that was purchased or eliminate them from consideration when shopping for a new vehicle, and provides insight to guide future product planning and marketing messages.

 

Key Dates:
Survey Fielded: July - October 2020
Publish: December 2, 2020
Press Release: N/A

 

(Updated 6/24/2020)

The J.D. Power Automotive Website Evaluation Study (AWES) is designed to evaluate the features and content of third-party automotive websites that shoppers find useful and engaging when shopping online for a new or used vehicle. This study looks at what content shoppers are using when evaluating third-party websites. The study helps third-party websites identify improvements to make their site more competitive.

 

[IMPORTANT UPDATE!]
Key Dates:
Survey Fielding: May 2021
Publish: August 2021
Press Release: August 2021

Read the 2020 AWES Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of the websites included in the study that meet J.D. Power’s predetermined criteria. The websites that rank highest and meets predetermined award criteria in the Desktop and Smartphone segments, will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Profiled Brands:
Autoblog
Autotrader
Car and Driver
Carfax
CarGurus
Cars.com
Edmunds
Kelley Blue Book
TrueCar

 

(Updated 9/25/2020)

The J.D. Power Manufacturer Website Evaluation Study (MWES), conducted semi-annually, is designed to evaluate manufacturer websites from two perspectives: overall site function and the importance of various site features to online shoppers. The study provides insights into which current site functions and designs are most effective in helping shoppers narrow their consideration set and increase the likelihood to seriously consider a vehicle from that manufacturer.

 

Key Dates:
2021 MWES Winter Study Fields: Late October to November, 2020
2021 MWES Winter Study Publish: December 17, 2020
2021 MWES Winter Press Release: January 7, 2021

Read the 2020 MWES-Summer Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of the websites included in the study that meet J.D. Power’s predetermined criteria. The websites that rank highest and meets predetermined award criteria in the Luxury brand and Mass Market brand segments, will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

 

2021 Profiled Luxury Brands:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Tesla
Volvo

 

2021 Profiled Mass Market Brands:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
Mini
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen

(Updated 10/22/2020)

The J.D. Power Initial Quality Study (IQS) serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership and has proven to be an excellent predictor of long-term reliability, which may significantly impact new-vehicle purchase decisions. The focus of the study is model-level performance and comparison of individual models to similar models in respective segments, which helps automakers worldwide to design and produce higher-quality vehicles that exceed owners’ expectations.

 

Key Dates:
Survey Fielded: February-May 2020
Publish: June 23, 2020
Press Release: June 24, 2020

Read the 2020 IQS Press Release >

View the 2020 IQS Media Coverage >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study, and awards will be presented in the following categories for the brands and models that attain the highest level of initial quality and meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Nameplate
  • Premium/Mass Market Nameplate
  • Overall Model
  • Best Model Within Each Qualifying Segment

In addition, the following awards will be presented to vehicle manufacturing plants:

  • Platinum Plant Award: Top-ranked plant in the entire study
  • Gold, Silver, and Bronze Plant Awards for the following regions: Americas, Europe & Africa, and Asia-Pacific

View Vehicles Profiled by Segment >

 

(Updated 8/18/2020)

The J.D. Power Automotive Brand Loyalty Study measures if a vehicle owner purchased the same brand after trading in an existing vehicle on a new vehicle purchase or lease. Only sales at new vehicle franchised dealers qualify. Our process utilizes the Power Information Network and its 16,000 affiliated dealers, which records vehicle trade and purchase data in the Dealer Management System.

 

Key Dates:
Survey Fielded: The 2020 calculations are based on transaction data from June 2019 through May 2020 and include all model years traded in.
Publish Date: July 15, 2020
Release Date: July 15, 2020

Read the 2020 ABLS Press Release >

 

Press Release & Award Information:
Award recipients that subscribe* to the study have the opportunity to publicly leverage this award through J.D. Power’s Awards Program. Awards will be presented to the following two brand-level segments: Mass Market and Luxury. Eligible brands include:

Mass Market:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mini
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen

Luxury:
Acura
Audi
BMW
Cadillac
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

* Subscribing to Conquest Loyalty is a pre-requisite to award licensing and viewing in-depth performance results.

 

(Updated 8/17/2020)

The J.D. Power Automotive Performance, Execution and Layout (APEAL) Study examines new-vehicle owners’ assessments of their experiences with the design, content, layout, and performance of their new vehicle after 90 days of ownership. The study data provides insight on quality and design satisfaction.

APEAL is based on more than 40 vehicle attributes in 10 experience groups:

• Walking up to your vehicle
• Setting up and starting your vehicle
• Getting in and out of the vehicle
• Your vehicle’s interior
• Your vehicle’s performance
• Your vehicle’s driving feel
• Your vehicle keeping you safe
• Using the infotainment system
• Your vehicle’s driving comfort
• Fuel usage

 

Key Dates:
Survey Fielded: February-May 2020
Publish: July 21, 2020
Press Release: July 22, 2020

Read the 2020 APEAL Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and awards will be presented in the following categories for the vehicles that attain the highest level of overall APEAL and meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Model
  • Best Model Within Each Qualifying Segment

 

View Vehicles Profiled by Segment >

 

(Updated 8/18/2020)

The J.D. Power Component Quality Reports (CQRs) provide global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions, covering the following components:

  • Driving Experience and Brake
  • Engine/Transmission
  • HVAC
  • Interior
  • Multimedia
  • Seat

 

Key Dates:

Component Dependability Reports

Survey Fielded: July - December 2019

Seat
Publish: February 25, 2020
Press Release: N/A

Engine/Transmission
Publish: March 3, 2020
Press Release: N/A

Multimedia
Publish: March 10, 2020
Press Release: N/A

Brake
Publish: March 17, 2020
Press Release: N/A


Component Quality Reports 
Fielding - February - May 2020

Engine/Transmission
Publish: July 22, 2020
Press Release: N/A

HVAC
Publish: July 29, 2020
Press Release: N/A

Interior
Publish: August 5, 2020
Press Release: N/A

Seat
Publish: August 19, 2020
Press Release: August 20, 2020

Multimedia
Publish: September 9, 2020
Press Release: September 10, 2020

Driving Experience and Brake
Publish: September 23, 2020
Press Release: N/A

 

Press Release & Award Information: 
J.D. Power will issue a press release and present an award to the Multimedia and Seat suppliers that rank highest in their respective component categories. Awarded providers will also have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program. Award claims will be worded as follows:

  • “Highest Quality and Satisfaction for Seat”
  • “Highest Quality and Satisfaction for Navigation”

 

(Updated 6/25/2020)

The completely re-imagined J.D. Power Tech Experience Index (TXI) Study measures problems encountered and the user experience with advanced technologies as they first enter the market, affording automakers time to address any problematic areas before the technologies enter the “mass availability” stage.

Key Dates:
Survey Fielded: February-May 2020
Publish: August 18, 2020
Press Release: August 19, 2020
Industry Webinar: August 20, 2020 

Read the 2020 TXI Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study, and awards will be presented in the following categories for the brands and models providing the best-in-class tech experience and that meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Luxury Nameplate
  • Overall Mass Market Nameplate
  • Overall Luxury Model for Each Qualifying Technology
  • Overall Mass Market Model for Each Qualifying Technology

View Vehicle Profiled by Segment >

 

(Updated 8/20/2020)

The J.D. Power New Autoshopper Study (NAS) is a comprehensive analysis of automotive consumer shopping patterns across the traditional Internet, mobile Internet, and mobile apps. The study examines how shoppers use digital automotive information during their new-vehicle shopping process.

 

Key Dates:
Survey Fielded: January - July 2020
Publish: September 9, 2020
Press Release: N/A

 

 

(Updated 6/24/2020)

The J.D. Power Resale Value Awards recognizes the best resale value across 26 model-level segments following three years of ownership. Vehicles that retain a strong resale value also typically have higher residual values and offer unmistakable benefits to automakers and consumers alike.

 

Methodology:
These awards measure a vehicle’s retained value after 3 years of service. Our process utilizes used-vehicle wholesale prices, which represent how much a dealer buys a used-vehicle for. These prices are then divided by the vehicle’s original purchase price.

These calculations are based on wholesale records from May through September 2020 for vehicles that are 3 years old. For this year’s calculation, 2017 is the applicable model year.

 

Key Dates:
Publish Date: N/A
Release Date: November 4, 2020

 

Award Criteria:

For a vehicle to be award eligible, it must meet the following criteria:

  • The model must have 3-year-old used vehicles available in the marketplace.
  • The number of transactions in the used-market, and when sold as new, must be within -1.5 STD of the mean for the segment. As a result, vehicles with small relative sample sizes are excluded.

Segmentation:
Awards will be presented to the following vehicle segments:

  • Best Overall Model
  • Compact Premium Car
  • Compact Premium Sporty Car
  • Compact Car
  • Compact Sporty Car
  • Compact SUV
  • Compact Premium SUV
  • Large Pickup
  • Heavy Duty Pickup
  • Large Car
  • Large Premium SUV
  • Large SUV
  • Large Premium Car
  • Midsize Car
  • Midsize Pickup
  • Minivan
  • Midsize Premium Sporty Car
  • Midsize Premium SUV
  • Midsize Premium Car
  • Compact MPV
  • Small Car
  • Midsize Sporty Car
  • Midsize SUV
  • Small SUV
  • Small Premium Car
  • Small Premium SUV

 

 

(Updated 10/26/2020)

CANADA

The Canada Manufacturer Website Evaluation Study (MWES) measures consumer satisfaction with manufacturer desktop and mobile website usability.

Key Dates:
Survey Fielded: January 2020
Publish: March 31, 2020
Press Release: April 1, 2020

 

The Canada Customer Service Index Long Term (CSI-LT) Study examines customer satisfaction with maintenance and repair services at new-vehicle dealerships, as well as in the automotive aftermarket.

Key Dates:
Survey Fielded: March - June 2020
Publish: August 26, 2020
Press Release: September 10, 2020

 

MEXICO

The Mexico Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.

Key Dates:
Survey Fielded: April - August 2020
Publish: November 20, 2020
Press Release: November 20, 2020

 

The Mexico Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.

Key Dates:
Survey Fielded: April - August 2020
Publish: November 20, 2020
Press Release: November 20, 2020

 

The Mexico Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.

Key Dates:
Survey Fielded: September 2018 - February 2019
Publish: March 26, 2020
Press Release: March 26, 2020

 

The Mexico Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.

Key Dates:
Survey Fielded: March - August 2020
Publish: October 13, 2020
Press Release: October 13, 2020

 

The Mexico Customer Service Index Long Term (CSI-LT) Study examines customer satisfaction with maintenance and repair services at new-vehicle dealerships, as well as in the automotive aftermarket.

Key Dates:
Survey Fielded: March - May 2020
Publish: August 7, 2020
Press Release: August 7, 2020

 

CHINA

The China Initial Quality Study (IQS) contains comprehensive and analytically rich information to help manufacturers understand product quality issues.

Key Dates:
Survey Fielded: January - May 2020
Publish: August 2020
Press Release: August 2020

 

The China Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.

Key Dates:
Survey Fielded: January - June 2020
Publish: October 2020
Press Release: October 2020

 

The China Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.

Key Dates:
Survey Fielded: January - May 2020
Publish: August 2020
Press Release: August 2020

 

The China Tech Experience Index (TXI) Study measures problems encountered and the user experience with advanced technologies as they first enter the market.

Key Dates:
Survey Fielded: January - May 2020
Publish: October 2020
Press Release: October 2020

 

The China Avoider Study examines the different levels of the vehicle shopping funnel: awareness, consideration, rejection, avoidance and cross-shopping.

Key Dates:
Survey Fielded: November 2019 - April 2020
Publish: July 2020
Press Release: July 2020

 

The China New Energy Vehicle Experience Index (NEVXI) Study examines quality problems of new energy vehicles and helps NEV manufacturers understand product problem issues.

Key Dates:
Survey Fielded: February - April 2020
Publish: July 2020
Press Release: July 2020

 

The China Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.

Key Dates:
Survey Fielded: November 2019 - April 2020
Publish: June 2020
Press Release: June 2020

 

The China Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.

Key Dates:
Survey Fielded: January - June 2020
Publish: September 2020
Press Release: September 2020

 

The China Dealer Attitude Study (DAS) profiles new-vehicle dealerships in China. Evaluations of dealer principals form the basis of this annual study.

Key Dates:
Survey Fielded: December 2019 - March 2020
Publish: April 2020
Press Release: April 2020

 

The China New Vehicle Intender Study (NVIS) offers insight about brands and OEMs in the marketplace among online consumers who intend to buy a vehicle within the next 12 months.

Key Dates:
Survey Fielded: December 2019 - January 2020
Publish: March 2020
Press Release: March 2020

 

JAPAN

The Japan Initial Quality Study (IQS) contains comprehensive and analytically rich information to help manufacturers understand product quality issues.

Key Dates:
Survey Fielded: May - June 2020
Publish: August 2020
Press Release: August 2020

 

The Japan Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.

Key Dates:
Survey Fielded: June - July 2020
Publish: October 2020
Press Release: October 2020

 

The Japan Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.

Key Dates:
Survey Fielded: May - June 2020
Publish: September 2020
Press Release: September 2020

 

The Japan Navigation Usage and Satisfaction Study measures owner satisfaction with factory- installed navigation systems.

Key Dates:
Survey Fielded: July 2020
Publish: October 2020
Press Release: October 2020

 

The Japan Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.

Key Dates:
Survey Fielded: May - June 2020
Publish: August 2020
Press Release: August 2020

 

The Japan Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.

Key Dates:
Survey Fielded: May - June 2020
Publish: August 2020
Press Release: August 2020

 

The Japan New Vehicle Intender Study (NVIS) offers insight about brands and OEMs in the marketplace among online consumers who intend to buy a vehicle within the next 12 months.

Key Dates:
Survey Fielded: July 2020
Publish: September 2020
Press Release: September 2020

 

The Japan Heavy-Duty Truck Customer Satisfaction Study offers a comprehensive assessment of heavy-duty truck OEM product and service performance among principal vehicle maintainers, owners/operators and fleet managers.

Key Dates:
Survey Fielded: September - November 2020
Publish: December 2020
Press Release: December 2020

 

The Japan Light-Duty Truck Customer Satisfaction Study offers a comprehensive assessment of light-duty truck OEM product and service performance among principal vehicle maintainers, owners/operators and fleet managers.

Key Dates:
Survey Fielded: September - November 2020
Publish: December 2020
Press Release: December 2020

 

The Japan Aftermarket Navigation Systems Customer Satisfaction Index Study measures customer satisfaction with aftermarket navigation systems.

Key Dates:
Survey Fielded: July 2020
Publish: October 2020
Press Release: October 2020

 

 

 

(Updated 6/5/2020)

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