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AUTOMOTIVE

Syndicated Studies

Select the study name below for fielding, publish, and press release dates as well as award information, if applicable. We recommend that you bookmark this page and check back for the latest information.

The J.D. Power Initial Quality Study (IQS) serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership and has proven to be an excellent predictor of long-term reliability, which may significantly impact new-vehicle purchase decisions. The focus of the study is model-level performance and comparison of individual models to similar models in respective segments, which helps automakers worldwide to design and produce higher-quality vehicles that exceed owners’ expectations.

 

Key Dates:
Survey Fielded: February-May 2020
Publish: June 23, 2020
Press Release: June 24, 2020

Read the 2020 IQS Press Release >

View the 2020 IQS Media Coverage >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study, and awards will be presented in the following categories for the brands and models that attain the highest level of initial quality and meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Nameplate
  • Premium/Mass Market Nameplate
  • Overall Model
  • Best Model Within Each Qualifying Segment

In addition, the following awards will be presented to vehicle manufacturing plants:

  • Platinum Plant Award: Top-ranked plant in the entire study
  • Gold, Silver, and Bronze Plant Awards for the following regions: Americas, Europe & Africa, and Asia-Pacific

(Updated 7/9/2020)

The J.D. Power Vehicle Dependability Study (VDS) focuses on problems experienced by original owners of 3-year-old vehicles. Study findings are used extensively by manufacturers worldwide to help them design and build better vehicles—which typically retain higher resale value—and by consumers to help them make more informed choices for both new and used vehicles.

Problem symptoms are evaluated in eight vehicle system categories:

• Exterior 
• Seats 
• The Driving Experience 
• HVAC 
• Features/Controls/Displays
• Interior 
• Audio/Communication/Entertainment/Navigation
• Engine/Transmission

 

Key Dates:
Survey Fielded: July-November 2019
Publish: February 11, 2020
Press Release: February 12, 2020

Read the 2020 VDS Press Release >

View the 2020 VDS Media Coverage >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study, and awards will be presented in the following categories for the brands and models that attain the highest level of long-term vehicle dependability and meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Nameplate
  • Premium/Mass Market Nameplate
  • Overall Model
  • Best Model Within Each Qualifying Segment

 

(Updated 6/18/2020)

The J.D. Power Automotive Performance, Execution and Layout (APEAL) Study examines new-vehicle owners’ assessments of their experiences with the design, content, layout, and performance of their new vehicle after 90 days of ownership. The study data provides insight on quality and design satisfaction.

APEAL is based on more than 40 vehicle attributes in 10 experience groups:

• Walking up to your vehicle
• Setting up and starting your vehicle
• Getting in and out of the vehicle
• Your vehicle’s interior
• Your vehicle’s performance
• Your vehicle’s driving feel
• Your vehicle keeping you safe
• Using the infotainment system
• Your vehicle’s driving comfort
• Fuel usage

 

Key Dates:
Survey Fielded: February-May 2020
Publish: July 21, 2020
Press Release: July 22, 2020

Read the 2020 APEAL Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and awards will be presented in the following categories for the vehicles that attain the highest level of overall APEAL and meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Model
  • Best Model Within Each Qualifying Segment

 

(Updated 7/24/2020)

The completely re-imagined J.D. Power Tech Experience Index (TXI) Study measures problems encountered and the user experience with advanced technologies as they first enter the market, affording automakers time to address any problematic areas before the technologies enter the “mass availability” stage.

Key Dates:
Survey Fielded: February-May 2020
Publish: August 18, 2020
Press Release: August 19, 2020
Industry Webinar: August 20, 2020 (Register here >)

Read the 2019 TXI Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study, and awards will be presented in the following categories for the brands and models providing the best-in-class tech experience and that meet J.D. Power’s predetermined research criteria. Each award recognized brand will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.

  • Overall Luxury Nameplate
  • Overall Mass Market Nameplate
  • Overall Luxury Model for Each Qualifying Technology
  • Overall Mass Market Model for Each Qualifying Technology

(Updated 7/9/2020)

The J.D. Power Customer Service Index (CSI) Study measures satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of one- to three-year-old vehicles. It also provides a numerical index ranking of the highest-performing automotive brands sold in the United States, which is based on the combined scores of five different measures that comprise the vehicle owner service experience. These measures are service quality; service initiation; service advisor; service facility; and vehicle pick-up.

The 2021 study will consist of owners of 2020, 2019, and 2018 model year vehicles who registered their vehicles in July-February of each calendar year. A new addition for the 2021 study is the inclusion of respondents recruited by “geofencing” – using cell phone location data to find people who spent time at locations of dealerships and actively inviting them to take a survey if they visited the dealer for a service experience.

 

Key Dates:
2020 Study Client Publish: March 11, 2020
2020 Study Press Release: March 12, 2020
2021 Study Fielding Begins: July 2020
2021 Study Client Publish: March 17, 2021
2021 Study Press Release: March 18, 2021

Read the 2020 CSI Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of each nameplate in each of two study segments: premium (luxury) and non-premium (mass market). Two award recipients are recognized as there can be significant differences in the service processes and offerings between premium and non-premium brands. For instance, services offered by premium brands may be cost-prohibitive or otherwise unrealistic for a mass market automaker. For the Customer Service Index Study, awards will be presented to the highest-ranked nameplate that meets all research and sample criteria in each segment below. Award claims will be worded as follows:

  • “Highest in Customer Service Satisfaction among Luxury Brands”
  • “Highest in Customer Service Satisfaction among Mass Market Brands”

 

2020 Profiled Brands*

Premium Nameplates:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

Non-premium Nameplates:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
smart
Subaru
Toyota
Volkswagen

*Some brands listed are not ranked due to small sample size.

 

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication):

Premium Nameplates:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

Non-premium Nameplates:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
smart
Subaru
Toyota
Volkswagen

 

(Updated 7/17/2020)

The J.D. Power Sales Satisfaction Index (SSI) Study measures satisfaction with the sales experience among new-vehicle buyers and rejecters (those who shop a dealership and purchase elsewhere). Buyer satisfaction is based on six factors: dealer personnel; delivery process; working out the deal; paperwork completion; dealership facility; and dealership website. Rejecter satisfaction is based on five factors: salesperson; fairness of price; experience negotiating; variety of inventory; and dealership facility.

In order to respond to challenges created by the COVID-19 outbreak, the 2020 study will have a number of methodology changes in addition to a major redesign of the survey.  Where prior study years consisted of buyers who registered vehicles in April and May, for 2020 we are contacting buyers who registered vehicles from January to June.  Data from January and February registrants is being collected to establish a pre-outbreak comparison point, while expanding the registration period to include March and June should help offset the lack of new vehicle buyers during the outbreak. Another new addition for the 2020 study is the inclusion of respondents recruited by “geofencing” – using cell phone location data to find people who spent time at locations of dealerships and actively inviting them to take a survey if they visited the dealer for a sales experience.

 

Key Dates:
2019 Study Client Publish: November 12, 2019
2019 Study Press Release: November 13, 2019
2020 Study Fielding Begins: July 2020
2020 Study Client Publish: December 9, 2020
2020 Study Press Release: December 10, 2020

Read the 2019 SSI Press Release >

 

Press Release & Award Information: J.D. Power will continue to present awards to the highest-ranked nameplate in each of two study segments: premium (luxury) and non-premium (mass market). We recognize two award recipients based on the distinction that significant differences exist in the sales process and customer expectations between premium and non-premium brands. For instance, some services offered by premium brands—e.g. delivery specialists or valet services—may be cost-prohibitive or otherwise unrealistic for a mass market brand. We will present the SSI Study award to the highest-ranked nameplate that meets all research and sample criteria in each segment below. Award claims will be worded as follows:

  • “Highest in Sales Satisfaction among Luxury Brands”
  • “Highest in Sales Satisfaction among Mass Market Brands”

 

2019 Profiled Brands*

Premium Nameplates:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

Non-premium Nameplates:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen

*Some brands listed are not ranked due to small sample size.

 

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication):

Premium Nameplates:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

Non-premium Nameplates:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen

 

(Updated 7/17/2020)

The J.D. Power Avoider Study helps manufacturers increase new-vehicle shopper consideration rates, close rates, and sales by reducing avoidance of their models. The study investigates why new-vehicle buyers disregard models that are in the same competitive segment as the model that was purchased or eliminate them from consideration when shopping for a new vehicle, and provides insight to guide future product planning and marketing messages.

 

Key Dates:
Survey Fielded: July - October 2020
Publish: December 2, 2020
Press Release: N/A

 

(Updated 6/24/2020)

The J.D. Power Original Equipment Tire Customer Satisfaction Study measures new-vehicle owner satisfaction and quality experiences with their original equipment (OE) tires at one and two years of ownership. Measuring satisfaction during this two-year period enables usage analysis and loyalty data throughout the typical life cycle of original equipment tires. To measure customer satisfaction, critical-to-customer experience factors are examined using an index model. The model identifies the dominant factors that impact customer satisfaction and behavior for the industry and provides a benchmark of excellence for each.

Key Dates:
Survey Fielded: July - December 2020
Publish: March 17, 2021
Press Release: March 18, 2021

Read the 2020 OE Tire Press Release >

 

Press Release & Award Information: J.D. Power will continue with its existing award criteria and will present awards to the highest-ranked tire brand in each of four vehicle-based tire segments: Luxury, Passenger Car, Performance Sport, and Truck/Utility. We’ll continue to rank brands based on the second year of ownership.

Award recipients are recognized in vehicle-based tire segments based on differing needs of customers in each segment. As a result, index weights for the index factors Tire Ride, Tire Traction/Handling, Tire Wear, and Tire Appearance are different for each of the four award segments.

Vehicle Segmentation:
Luxury
Compact Premium Car
Compact Premium SUV
Large Premium Car
Midsize Premium Car
Midsize Premium SUV
Small Premium Car
Small Premium SUV


Passenger Car
City Car
Compact Car
Compact MPV
Compact SUV
Large Car
Midsize Car
Midsize SUV
Minivan
Small Car
Small SUV

Performance Sport
Compact Premium Sporty Car
Compact Sporty Car
Midsize Premium Sporty Car
Midsize Sporty Car

Truck/Utility
Large Heavy Duty Pickup
Large Light Duty Pickup
Large Premium SUV
Large SUV
Midsize Pickup

2021 Profiled Brands*
BFGoodrich
Bridgestone
Continental
Cooper
Dunlop
Falken
Firestone
General
Goodyear
Hankook
Kumho
Michelin
Nexen
Nitto
Pirelli
Toyo
Yokohama

(Updated 7/10/2020)

The J.D. Power Component Quality Reports (CQRs) provide global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions, covering the following components:

  • Driving Experience and Brake
  • Engine/Transmission
  • HVAC
  • Interior
  • Multimedia
  • Seat

 

Key Dates:

Component Dependability Reports

Survey Fielded: July - December 2019

Seat
Publish: February 25, 2020
Press Release: N/A

Engine/Transmission
Publish: March 3, 2020
Press Release: N/A

Multimedia
Publish: March 10, 2020
Press Release: N/A

Brake
Publish: March 17, 2020
Press Release: N/A


Component Quality Reports 
Fielding - February - May 2020

Engine/Transmission
Publish: July 22, 2020
Press Release: N/A

HVAC
Publish: July 29, 2020
Press Release: N/A

Interior
Publish: August 5, 2020
Press Release: N/A

Seat
Publish: August 19, 2020
Press Release: August 20, 2020

Multimedia
Publish: September 9, 2020
Press Release: September 10, 2020

Driving Experience and Brake
Publish: September 23, 2020
Press Release: N/A

 

Press Release & Award Information: 
J.D. Power will issue a press release and present an award to the Multimedia and Seat suppliers that rank highest in their respective component categories. Awarded providers will also have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program. Award claims will be worded as follows:

  • “Highest Quality and Satisfaction for Seat”
  • “Highest Quality and Satisfaction for Navigation”

 

(Updated 6/25/2020)

The J.D. Power Automotive Website Evaluation Study (AWES) is designed to evaluate the features and content of third-party automotive websites that shoppers find useful and engaging when shopping online for a new or used vehicle. This study looks at what content shoppers are using when evaluating third-party websites. The study helps third-party websites identify improvements to make their site more competitive.

 

Key Dates:
Survey Fielded: January 2020
Publish: March 18, 2020
Press Release: March 19, 2020

Read the 2020 AWES Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of the websites included in the study that meet J.D. Power’s predetermined criteria. The websites that rank highest and meets predetermined award criteria in the Desktop and Smartphone segments, will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Profiled Brands:
Autoblog
Autotrader
Car and Driver
Carfax
CarGurus
Cars.com
Edmunds
Kelley Blue Book
TrueCar

 

(Updated 6/24/2020)

The J.D. Power Manufacturer Website Evaluation Study (MWES), conducted semi-annually, is designed to evaluate manufacturer websites from two perspectives: overall site function and the importance of various site features to online shoppers. The study provides insights into which current site functions and designs are most effective in helping shoppers narrow their consideration set and increase the likelihood to seriously consider a vehicle from that manufacturer.

 

Key Dates:
2020 MWES Summer Study Fielding Begins: April, 2020
2020 MWES Summer Study Publish: July 15, 2020
2020 MWES Summer Press Release: July 16, 2020
2021 MWES Winter Study Fielding Begins: November, 2020

Read the 2020 MWES-Winter Press Release >

Read the 2020 MWES-Summer Press Release >

 

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of the websites included in the study that meet J.D. Power’s predetermined criteria. The websites that rank highest and meets predetermined award criteria in the Luxury brand and Mass Market brand segments, will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

 

2020 Profiled Luxury Brands:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Tesla
Volvo

 

2020 Profiled Mass Market Brands:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
Mini
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen

(Updated 6/24/2020)

The J.D. Power Aftermarket Service Index (ASI) Study measures the service experience but emphasizes customers with 4-10 years of vehicle ownership—a critical period during which vehicle warranty and most maintenance programs expire. The ASI Study focuses on the service experience with the aftermarket service providers in the Do it for Me (DIFM) market.

 

Key Dates:
Survey Fielded: August - October 2020
Publish: January 2021
Press Release: January 2021

Read the 2019 ASI Press Release >

 

Press Release & Award Information: J.D. Power will present an award to the aftermarket providers that rank highest in both the Oil Change/General Maintenance and Tire Replacement categories. Awarded providers that subscribe to the ASI Study will also have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program.

 

2019 General Maintenance profiled brands:
Big O Tires LLC
Christian Brothers Automotive Corp.
Firestone Complete Auto Care
Goodyear Tire & Auto Service
Grease Monkey
Jiffy Lube International, Inc.
Les Schwab Tire Centers
Mavis Discount Tire
Meineke Car Care Centers, Inc.
Midas, Inc.
Monro Auto Service & Tire
NTB
Pep Boys
Tire Kingdom
Tires Plus
Valvoline Instant Oil Change, Inc.
Walmart

 

2019 Tire Repair/Replacement profiled brands:
Big O Tires LLC
Costco Wholesale
Discount Tire
Firestone Complete Auto Care
Goodyear Tire & Auto Service
Les Schwab Tire Centers
Mavis Discount Tire
NTB
Pep Boys
Sam's Club
Tire Kingdom
Tires Plus
Walmart

 

(Updated 6/26/2020)

The J.D. Power New Autoshopper Study (NAS) is a comprehensive analysis of automotive consumer shopping patterns across the traditional Internet, mobile Internet, and mobile apps. The study examines how shoppers use digital automotive information during their new-vehicle shopping process.

 

Key Dates:
Survey Fielded: January - July 2020
Publish: September 9, 2020
Press Release: N/A

 

 

(Updated 6/24/2020)

The J.D. Power Automotive Brand Loyalty Study measures if a vehicle owner purchased the same brand after trading in an existing vehicle on a new vehicle purchase or lease. Only sales at new vehicle franchised dealers qualify. Our process utilizes the Power Information Network and its 16,000 affiliated dealers, which records vehicle trade and purchase data in the Dealer Management System.

 

Key Dates:
Survey Fielded: The 2020 calculations are based on transaction data from June 2019 through May 2020 and include all model years traded in.
Publish Date: July 15, 2020
Release Date: July 15, 2020

 

Press Release & Award Information:
Award recipients that subscribe* to the study have the opportunity to publicly leverage this award through J.D. Power’s Awards Program. Awards will be presented to the following two brand-level segments: Mass Market and Luxury. Eligible brands include:

Mass Market:
Buick
Chevrolet
Chrysler
Dodge
Fiat
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mini
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen

Luxury:
Acura
Audi
BMW
Cadillac
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Mercedes-Benz
Porsche
Volvo

* Subscribing to Conquest Loyalty is a pre-requisite to award licensing and viewing in-depth performance results.

 

(Updated 7/9/2020)

The J.D. Power Resale Value Awards recognizes the best resale value across 26 model-level segments following three years of ownership. Vehicles that retain a strong resale value also typically have higher residual values and offer unmistakable benefits to automakers and consumers alike.

Key Dates:
Survey Fielded: TBD
Publish Date: N/A
Release Date: August 19, 2020

 

Press Release & Award Information: Award recipients that subscribe to the study have the opportunity to publicly leverage this award through J.D. Power’s Awards Program.

 

(Updated 6/18/2020)

CANADA

The Canada Manufacturer Website Evaluation Study (MWES) measures consumer satisfaction with manufacturer desktop and mobile website usability.

Key Dates:
Survey Fielded: January 2020
Publish: March 31, 2020
Press Release: April 1, 2020

 

The Canada Customer Service Index Long Term (CSI-LT) Study examines customer satisfaction with maintenance and repair services at new-vehicle dealerships, as well as in the automotive aftermarket.

Key Dates:
Survey Fielded: March - June 2020
Publish: August 26, 2020
Press Release: September 10, 2020

 

MEXICO

The Mexico Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.

Key Dates:
Survey Fielded: April - August 2020
Publish: November 20, 2020
Press Release: November 20, 2020

 

The Mexico Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.

Key Dates:
Survey Fielded: April - August 2020
Publish: November 20, 2020
Press Release: November 20, 2020

 

The Mexico Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.

Key Dates:
Survey Fielded: September 2018 - February 2019
Publish: March 26, 2020
Press Release: March 26, 2020

 

The Mexico Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.

Key Dates:
Survey Fielded: March - August 2020
Publish: October 13, 2020
Press Release: October 13, 2020

 

The Mexico Customer Service Index Long Term (CSI-LT) Study examines customer satisfaction with maintenance and repair services at new-vehicle dealerships, as well as in the automotive aftermarket.

Key Dates:
Survey Fielded: March - May 2020
Publish: August 7, 2020
Press Release: August 7, 2020

 

CHINA

The China Initial Quality Study (IQS) contains comprehensive and analytically rich information to help manufacturers understand product quality issues.

Key Dates:
Survey Fielded: January - May 2020
Publish: August 2020
Press Release: August 2020

 

The China Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.

Key Dates:
Survey Fielded: January - June 2020
Publish: October 2020
Press Release: October 2020

 

The China Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.

Key Dates:
Survey Fielded: January - May 2020
Publish: August 2020
Press Release: August 2020

 

The China Tech Experience Index (TXI) Study measures problems encountered and the user experience with advanced technologies as they first enter the market.

Key Dates:
Survey Fielded: January - May 2020
Publish: October 2020
Press Release: October 2020

 

The China Avoider Study examines the different levels of the vehicle shopping funnel: awareness, consideration, rejection, avoidance and cross-shopping.

Key Dates:
Survey Fielded: November 2019 - April 2020
Publish: July 2020
Press Release: July 2020

 

The China New Energy Vehicle Experience Index (NEVXI) Study examines quality problems of new energy vehicles and helps NEV manufacturers understand product problem issues.

Key Dates:
Survey Fielded: February - April 2020
Publish: July 2020
Press Release: July 2020

 

The China Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.

Key Dates:
Survey Fielded: November 2019 - April 2020
Publish: June 2020
Press Release: June 2020

 

The China Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.

Key Dates:
Survey Fielded: January - June 2020
Publish: September 2020
Press Release: September 2020

 

The China Dealer Attitude Study (DAS) profiles new-vehicle dealerships in China. Evaluations of dealer principals form the basis of this annual study.

Key Dates:
Survey Fielded: December 2019 - March 2020
Publish: April 2020
Press Release: April 2020

 

The China New Vehicle Intender Study (NVIS) offers insight about brands and OEMs in the marketplace among online consumers who intend to buy a vehicle within the next 12 months.

Key Dates:
Survey Fielded: December 2019 - January 2020
Publish: March 2020
Press Release: March 2020

 

JAPAN

The Japan Initial Quality Study (IQS) contains comprehensive and analytically rich information to help manufacturers understand product quality issues.

Key Dates:
Survey Fielded: May - June 2020
Publish: August 2020
Press Release: August 2020

 

The Japan Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.

Key Dates:
Survey Fielded: June - July 2020
Publish: October 2020
Press Release: October 2020

 

The Japan Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.

Key Dates:
Survey Fielded: May - June 2020
Publish: September 2020
Press Release: September 2020

 

The Japan Navigation Usage and Satisfaction Study measures owner satisfaction with factory- installed navigation systems.

Key Dates:
Survey Fielded: July 2020
Publish: October 2020
Press Release: October 2020

 

The Japan Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.

Key Dates:
Survey Fielded: May - June 2020
Publish: August 2020
Press Release: August 2020

 

The Japan Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.

Key Dates:
Survey Fielded: May - June 2020
Publish: August 2020
Press Release: August 2020

 

The Japan New Vehicle Intender Study (NVIS) offers insight about brands and OEMs in the marketplace among online consumers who intend to buy a vehicle within the next 12 months.

Key Dates:
Survey Fielded: July 2020
Publish: September 2020
Press Release: September 2020

 

The Japan Heavy-Duty Truck Customer Satisfaction Study offers a comprehensive assessment of heavy-duty truck OEM product and service performance among principal vehicle maintainers, owners/operators and fleet managers.

Key Dates:
Survey Fielded: September - November 2020
Publish: December 2020
Press Release: December 2020

 

The Japan Light-Duty Truck Customer Satisfaction Study offers a comprehensive assessment of light-duty truck OEM product and service performance among principal vehicle maintainers, owners/operators and fleet managers.

Key Dates:
Survey Fielded: September - November 2020
Publish: December 2020
Press Release: December 2020

 

The Japan Aftermarket Navigation Systems Customer Satisfaction Index Study measures customer satisfaction with aftermarket navigation systems.

Key Dates:
Survey Fielded: July 2020
Publish: October 2020
Press Release: October 2020

 

 

 

(Updated 6/5/2020)

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Questions?

For more information about our syndicated studies, please contact your J.D. Power account representative, or you may submit a secure contact form, and we will reach out to you directly.

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