Select the study name below for fielding, publish, and press release dates as well as award information, if applicable. We recommend that you bookmark this page and check back for the latest information.
The J.D. Power Initial Quality Study (IQS) serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership and has proven to be an excellent predictor of long-term reliability, which may significantly impact new-vehicle purchase decisions. The focus of the study is model-level performance and comparison of individual models to similar models in respective segments, which helps automakers worldwide to design and produce higher-quality vehicles that exceed owners’ expectations.
2024 Key Dates:
Survey Fielded: July 2023 - May 2024
Publish: June 25, 2024
Press Release: June 27, 2024
Read the 2023 IQS Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For IQS, awards will be presented in the following categories for the brands and models that attain the highest level of initial quality and meet J.D. Power’s predetermined research criteria.
In addition, the following awards will be presented to vehicle manufacturing plants:
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
View 2024 Vehicles Profiled by Segment >
(Updated 12/12/2023)
The J.D. Power Automotive Performance, Execution and Layout (APEAL) Study examines new-vehicle owners’ assessments of their experiences with the design, content, layout, and performance of their new vehicle after 90 days of ownership. The study data provides insight on quality and design satisfaction.
APEAL is based on more than 40 vehicle attributes in 10 experience groups:
• Walking up to your vehicle
• Setting up and starting your vehicle
• Getting in and out of the vehicle
• Your vehicle’s interior
• Your vehicle’s performance
• Your vehicle’s driving feel
• Your vehicle keeping you safe
• Using the infotainment system
• Your vehicle’s driving comfort
• Fuel usage
2024 Key Dates:
Survey Fielded: July 2023 - May 2024
Publish: July 23, 2024
Press Release: July 25, 2024
Read the 2023 APEAL Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For APEAL, awards will be presented in the following categories for the brands and models that attain the highest level of overall APEAL and meet J.D. Power’s predetermined research criteria.
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
View 2024 Vehicles Profiled by Segment >
(Updated 12/12/2023)
The J.D. Power Tech Experience Index (TXI) Study measures problems encountered and the user experience with advanced technologies as they first enter the market, affording automakers time to address any problem areas before the technologies enter the “mass availability” stage.
2024 Key Dates:
Survey Fielded: July 2023 - May 2024
Publish: August 21, 2024
Press Release: August 22, 2024
Read the 2023 TXI Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For TXI, awards will be presented in the following categories for the brands and models providing the best-in-class tech experience and that meet J.D. Power’s predetermined research criteria.
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
View 2024 Vehicles Profiled by Segment >
(Updated 12/12/2023)
EV Consideration by:
--- Geography
--- Demographics
--- Vehicle Experience
--- Lifestyle
--- Psychographics
Analysis of Reasons for EV Rejection
Model-Level EV Consideration Details including:
--- Cross-Shopping
--- “Why Buy” Findings
EVC subscribers also receive Monthly Pulse deliverables providing up-to-date access to EV industry and model-level metrics, along with highlights on marketplace trends and developments.
2024 Key Dates:
Survey Fielded:
Client Publish: May 15, 2024
Press Release: May 16, 2024
Read the 2023 EVC Study Press Release >
Press Release & Award Information:
J.D. Power will issue a national press release that will highlight key findings and trends from the study.
Profiled Brands: N/A
(Updated 12/05/2023)
Click the links below to learn more about our three Electric Vehicle Experience (EVX) studies:
The J.D. Power Electric Vehicle Experience (EVX) Ownership Study, driven by PlugShare, sets the standard for benchmarking EV owner satisfaction with the critical attributes that affect the EV ownership experience. From the cost of ownership, problems experienced, vehicle service experience to driving habits and range, and ease of charging, this study provides a comprehensive assessment of consumer experiences with their with battery electric and plug-in hybrid electric vehicles. These experiences will strongly affect owners’ likelihood to repurchase an EV and recommend an EV to others. These key behaviors and insights into current EV ownership will help OEMs assess where they rank, who is doing it best, and why.
2024 Key Dates:
Wave 1:
Survey Fielded: July-December 2023
Client Publish: February 22, 2024
Press Release: February 27, 2024
Wave 2:
Survey Fielded: January - June 2024
Client Publish: July 30, 2024
Press Release: N/A
Read the 2024 EVX-Ownership Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
Brands Intended to be Profiled in the 2024 Study:
Mass Market EV
Chevrolet Blazer EV
Chevrolet Bolt EUV
Chevrolet Bolt EV
Chevrolet Equinox EV
Chevrolet Silverado EV
Chevrolet Spark EV
Fiat 500e
Fisker Ocean
Ford F-150 Lightning
Ford Focus BEV
Ford Mustang Mach-E
Ford Transit Cargo EV
GMC Hummer EV
GMC Sierra EV
Honda Fit EV
Honda Prologue
Hyundai IONIQ 5
Hyundai IONIQ 6
Hyundai Kona EV
Kia EV6
Kia EV9
Kia Niro EV
Kia Soul EV
Lordstown Endurance
Mazda MX-30
MINI Cooper Electric
Nissan Ariya
Nissan LEAF
Rivian R1T
Subaru Solterra
Tesla Cybertruck
Toyota bZ4X
Toyota bZ5X
Toyota RAV4 EV
VinFast VF8
VinFast VF9
Volkswagen e-Golf
Volkswagen ID.4
Volkswagen ID.Buzz
Mass Market PHEV
Chrysler Pacifica Plug-In Hybrid
Dodge Hornet Plug-In Hybrid
Ford C-Max Energi
Ford Escape Plug-In Hybrid
Ford Fusion Energi
Honda Accord Plug-In Hybrid
Hyundai Santa Fe Plug-In Hybrid
Hyundai Sonata Plug-In Hybrid
Hyundai Tucson Plug-In Hybrid
Jeep Grand Cherokee 4xe
Jeep Wrangler 4xe
Kia Niro Plug-In Hybrid
Kia Optima Plug-In Hybrid
Kia Sorento Plug-In Hybrid
Kia Sportage Plug-In Hybrid
Mazda CX-90 Plug-In Hybrid
MINI Countryman Plug-In Hybrid
Mitsubishi Outlander Plug-In Hybrid
Subaru Crosstrek Plug-In Hybrid
Toyota Prius Prime
Toyota RAV4 Prime Plug-in Hybrid
Premium EV
Audi e-tron
Audi e-tron GT
Audi Q4 e-tron
Audi Q8 e-tron
BMW i4
BMW i7
BMW iX
Cadillac LYRIQ
Genesis Electrified G80
Genesis Electrified GV70
Genesis GV60
GMC Hummer EV SUV
Jaguar I-Pace
Lexus RZ
Lucid Air
Maserati GranTurismo Folgore
Maserati Grecale Folgore
Mercedes-Benz B-Class Electric Drive
Mercedes-Benz EQB
Mercedes-Benz EQE
Mercedes-Benz EQE SUV
Mercedes-Benz EQS
Mercedes-Benz EQS SUV
Polestar 2
Polestar 3
Porsche Taycan
Rivian R1S
Tesla Model 3
Tesla Model S
Tesla Model X
Tesla Model Y
Volvo C40 Recharge
Volvo EX90
Volvo XC40 Recharge
Premium PHEV
Audi A3 e-tron
Audi A7 Plug-in Hybrid
Audi A8 Plug-in Hybrid
Audi Q5 Plug-in Hybrid
Bentley Flying Spur Plug-In Hybrid
BMW 3 Series Plug-In Hybrid
BMW 5 Series Plug-In Hybrid
BMW 7 Series Plug-In Hybrid
BMW X3 Plug-In Hybrid
BMW X5 Plug-In Hybrid
BMW XM
Cadillac CT6 Plug-In Hybrid
Cadillac ELR
Jaguar F-Pace Plug-In Hybrid
Land Rover Range Rover Plug-In Hybrid
Land Rover Range Rover Sport Plug-In Hybrid
Land Rover Range Rover Velar Plug-In Hybrid
Lexus NX Plug-In Hybrid
Lincoln Aviator Plug-In Hybrid
Lincoln Corsair Plug-In Hybrid
Mercedes-Benz C-Class Plug-In Hybrid
Mercedes-Benz GLC Plug-In Hybrid
Mercedes-Benz GLE Plug-In Hybrid
Mercedes-Benz S-Class Plug-In Hybrid
Polestar 1
Porsche 918
Porsche Cayenne Plug-In Hybrid
Porsche Panamera Plug-In Hybrid
Volvo S60 Plug-In Hybrid
Volvo S90 Plug-In Hybrid
Volvo V60 Plug-In Hybrid
Volvo V90 Plug-In Hybrid
Volvo XC40 Plug-In Hybrid
Volvo XC60 Plug-In Hybrid
Volvo XC90 Plug-In Hybrid
_____________
The J.D. Power Electric Vehicle Experience (EVX) Home Charging Study, driven by PlugShare, captures consumer attitudes, behaviors, and satisfaction, setting the standard for benchmarking home charging station performance. As a means to explore the reasons behind EV customers’ home charging behaviors and attitudes, the study includes insight into when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, utility programs offered, consumers’ charging habits and their overall satisfaction. Additionally, the study investigates the likelihood of Level 1 charger users to upgrade to a faster charger.
2024 Key Dates:
Survey Fielded: November 2023 - January 2024
Client Publish: March 20, 2024
Press Release: March 26, 2024
Read the 2024 EVX-Home Charging Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For the EVX Home Charging Study, J.D. Power will present an award to the EV home charging provider that ranks highest in the study.
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2024 Profiled Brands:
EV Charger Brand (includes level 1 OEM chargers)
Accell
Amazon
AMPRoad
Audi
Autel
Blink
BMW
Bosch
BougeRV
Cadillac
ChargePoint
ChargifyEV
Chevrolet
Chrysler
ClipperCreek
Delphi
Delta
Duosida
Eaton
Electrify America
ElectvLife
Emporia
Ergmaster
EVBase
EVCars
EVoCharge
Fiat
Fisker
FLO Home
Ford
GE
Genesis
GMC
GRIZZL-E
Hansshow
Honda
Hyundai
J+ Booster
Jaguar
Jeep 4xe
JuiceBox
Keruida
Kia
Land Rover
Lectron
Lefanev
Leviton
Lexus
Lincoln
Lucid
Massimo Electric
MaxGreen
Mazda
Megear
Mercedes-Benz
MINI
Mitsubishi
Monadd
Morec
MrCartool
Mustart
NeoKit
Nissan
Nurzviy
OpenEVSE
PFCTART
PiOn
Polestar
Porsche
PRIMECOM
Pulsar
Rivian
RNOPWO
Roadi
Schneider
Schumacher
Scion
Shell
Siemens
smart
SplitVolt
Startway
Subaru
TeraHome
Tesla
TopDon
Toyota
TurnOnGreen
VeoryFly
Vevor
Volkswagen
Volvo
Wallbox
Webasto
Workersbee
Zencar
_____________
The quarterly J.D. Power Electric Vehicle Experience (EVX) Public Charging Study, driven by PlugShare, provides “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations in this rapidly changing environment. This new study utilizes the PlugShare app to capture the public charging experience as it happens. The study offers a unique view into the overall experience with the use, location of the charger, convenience, speed, safety and payment processing, among other critical elements experienced by EV owners.
Additionally, when the experience does not go as planned and vehicle charging does not occur, the reasons for failure are further explored. Together, these insights will set the standard for benchmarking public charging station providers and drive improvement for a key component of EV market growth.
2024 Key Dates:
Survey Fielding
Q1: February - March 2024
Q2: April - June 2024
Q3: July - September 2024
Q4: October - December 2024
Client Publish
Q1: May 1, 2024
Q2: August 13, 2024
Q3: October 31, 2024
Q4: February 7, 2025
Press Release
Q1: N/A
Q2: August 14, 2024
Q3: N/A
Q4: N/A
Read the 2023 EVX-Public Charging Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For the EVX Public Charging Study, J.D. Power will aggregate the study data on an annual basis and present awards to the EV public charging providers that provide the highest levels of satisfaction.
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2024 Profiled Brands:
DC Fast Charger
7Charge
AmpUp
Applegreen Electric
Autel
Blink
bp pulse North America
CalTrans
ChargeLab
ChargeNet
ChargePoint
ChargeShare
ChargeUP
Chargie
CircleK Charge
DirtRoad CSG
eCharge Network
Electrify America
Electrify Canada
Enel X
Energy Group - EVXY
Energy Hunters
EnviroSpark
EV Range
EVBolt
EVCS
EvGateway
EVgo
EvInstitute
EVoke
EVolution
EVolve NY
EVPassport
EVPower
EVsmart
EVStart
Flitway
FLO
Ford Charge
FPL EVolution
Francis Energy
FreeWire
Graviti Energy
Greenspot
InCharge
InCharge VattenFall
Innogy
Intertie
Jule
Liberty Plugins
Livingston Energy
Loop
Noodoe EV
OpConnect
PowerCharge
PowerFlex
Recargo Network
ReCharge Alaska
Red E
Revel
Rivian Adventure Network
Shell Recharge
Supercharger
SWTCH
TurnOnGreen
Universal EV
Volta
Wevo Energy
ZEF Energy
L2 Charging Station
7Charge
Adani
AmpedUp!
AmpUp
Applegreen Electric
Autel
Autocharge
Blink
CarCharging
Chargefox
ChargeLab
ChargePoint
ChargerQuest
ChargeShare
ChargeUP
Chargie
CircleK Charge
Circuit Electrique
DirtRoad CSG
eCharge Network
Electric Avenue
Electrify America
Enel X
Energy Group - EVXY
EnviroSpark
EOS Charge
Epic Charging
EV Initiative
EV Range
EV Spot Network
EVBolt
EVBox
EVBox B.V.
EVCS
EverCharge
EvGateway
EVgo
EvInstitute
Evium Charging
EVmatch
EVoke
EVolution
Evolve KY
EVPassport
EVsmart
EVStart
FLASH
FLO
FPL EVolution
Francis Energy
FutureEV
GE WattStation
Graviti Energy
GreenPark
Greenspot
Innogy
Intertie
Irvine Company
Ivy
JuiceBar
Liberty Plugins
Livingston Energy
Loop
Noodoe EV
OK2Charge
OpConnect
Park + Charge
PowerCharge
PowerFlex
Powerport EVC
ReCharge Alaska
Red E
Rivian Adventure Network
Rivian Waypoints
Schneider Electric
Shell Recharge
Shorepower
Siemens eMobility
Stay-N-Charge
Sun Country
SWTCH
Tesla Destination
TurnOnGreen
Universal EV
Volta
Webasto
Wevo Energy
XEAL Energy
ZEF Energy
Zero Impact
Zevtron
(Updated 03/26/24)
The OEM EV App Report evaluates the user experience and best practices with automakers’ EV smartphone applications, providing a comprehensive, standardized assessment of EV mobile apps from 44 brands total representing the United States, Europe and China markets.
The study reviews apps from makes that offer Electric Vehicles (EVs). As EVs can offer more, and unique, use cases for the app, it is important for the user experience to align with the distinct EV customer requirements.
2024 Key Dates:
Study Publish: May 29, 2024
Press Release: May 29, 2024
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of the EV Mobile Apps included in the study that meet J.D. Power’s predetermined criteria. The EV Mobile App that ranks highest and meets predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
2024 Award Eligible Brands:
Audi
BMW
Cadillac
Chevrolet
Fiat
Ford
Genesis
GMC
Hyundai
Jaguar
Kia
Lexus
Lucid
Mercedes-Benz
MINI
Nissan
Polestar
Porsche
Rivian
Subaru
Tesla
Toyota
Vinfast
Volkswagen
Volvo
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2024 Profiled Brands:
China Profiled Brands:
Aion
Aito
Avatr
BYD
Deepal
Li Auto
NIO
Voyha
Xiaomi
Xiaopeng
Europe Profiled Brands:
BYD
Cupra
Lotus
MG
NIO
Opel
Renault
Skoda
Smart
(Updated 4/18/24)
The J.D. Power Sales Satisfaction Index (SSI) Study measures satisfaction with the sales experience among new-vehicle buyers and rejecters (those who shop a dealership and purchase elsewhere). Buyer satisfaction is based on six factors: dealer personnel; delivery process; working out the deal; paperwork completion; dealership facility; and dealership website. Rejecter satisfaction is based on five factors: salesperson; fairness of price; experience negotiating; variety of inventory; and dealership facility.
2024 Key Dates:
Study Fielding: June - September 2024
Study Client Publish: November 6, 2024
Study Press Release: November 7, 2024
Read the 2023 SSI Press Release >
Segmentation Changes: Beginning with 2023 U.S. CSI, the automotive retail benchmark studies (CSI and SSI) will introduce additional rankings and Awards to recognize performance based on vehicle needs and to help inform shopper decisions based on their specific model choices. The 2023 U.S. CSI and SSI Studies will now include the following ranking and Award segments:
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For SSI, awards will be presented to the highest-ranked nameplate that meets all research and sample criteria in each segment below. Award claims will be worded as follows:
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2023 Profiled Brands:
Mass Market
Buick
Chevrolet
Chrysler
Dodge
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen
Premium
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Maserati
Mercedes-Benz
Polestar
Porsche
Volvo
(Updated12/05/2023)
The J.D. Power Aftermarket Service Index (ASI) Study measures the service experience but emphasizes customers with 4-10 years of vehicle ownership—a critical period during which vehicle warranty and most maintenance programs expire. The ASI Study focuses on the service experience with the aftermarket service providers in the Do it for Me (DIFM) market.
2024 Key Dates:
Survey Fielded: January - February 2024
Publish: April 25, 2024
Press Release: April 30, 2024
Read the 2023 ASI Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For ASI, awards will be presented to the aftermarket providers that rank highest in Full Service Maintenance & Repair, Quick Oil Change and Tire Replacement categories. Award claims will be worded as follows:
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2024 Profiled Brands:
Tire
Belle Tire
Big O Tires
Costco
Discount Tire
Express Oil Change & Tire Engineers
Firestone Complete Auto Care
Goodyear Auto Service
Jiffy Lube
Les Schwab Tire Center
Mavis Discount Tire
Meineke Car Care Centers
Midas
Mr. Tire Auto Service Centers
NTB
Pep Boys
Sam's Club
Tires Plus
Walmart
Maintenance
Belle Tire
Brakes Plus
Christian Brothers Automotive
Firestone Complete Auto Care
Goodyear Auto Service
Les Schwab Tire Center
Mavis Discount Tire
Meineke Car Care Centers
Midas
Monro Auto Service and Tire Centers
Mr. Tire Auto Service Centers
Pep Boys
Tire Choice Auto Service Centers
Tires Plus
Oil
Express Oil Change & Tire Engineers
Grease Monkey
Jiffy Lube
Take 5
Valvoline Instant Oil Change
Walmart
(Updated 1/02/24)
The J.D. Power Automotive Brand Loyalty Study measures if a vehicle owner purchased the same brand after trading in an existing vehicle on a new vehicle purchase or lease. Only sales at new vehicle franchised dealers qualify. Our process utilizes the Power Information Network and its 16,000 affiliated dealers, which records vehicle trade and purchase data in the Dealer Management System.
2024 Key Dates:
Survey Fielded: September 2023 - August 2024
Release Date: September 2024
Read the 2023 ABLS Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For the Automotive Brand Loyalty Study, awards will be presented to the following vehicle segment categories:
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
(Updated 12/05/2023)
The J.D. Power Manufacturer Website Evaluation Study (MWES), conducted semi-annually, is designed to evaluate manufacturer websites from two perspectives: overall site function and the importance of various site features to online shoppers. The study provides insights into which current site functions and designs are most effective in helping shoppers narrow their consideration set and increase the likelihood to seriously consider a vehicle from that manufacturer.
2024 Key Dates:
MWES-Winter Study Fields: November 2023
MWES-Winter Study Publish: December 14, 2023
MWES-Winter Press Release: January 9, 2024
Read the 2024 MWES-Winter Press Release>
MWES-Summer Study Fields: May 2024
MWES-Summer Study Publish: July 11, 2024
MWES-Summer Press Release: July 16, 2024
Read the 2023 MWES-Summer Press Release>
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The press release will include rankings of the websites included in the study that meet J.D. Power’s predetermined criteria. The websites that rank highest and meet predetermined award criteria in the Premium brand and Mass Market brand segments will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For MWES, J.D. Power will present an award to the websites that rank highest and meet predetermined award criteria in the Premium brand and Mass Market brand segments.
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2024 Profiled Premium Brands:
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Maserati
Mercedes-Benz
Porsche
Tesla
Volvo
2024 Profiled Mass Market Brands:
Buick
Chevrolet
Chrysler
Dodge
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
Mini
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen
(Updated 1/16/2024)
The J.D. Power Customer Service Index (CSI) Study measures satisfaction with service at a franchised dealer for maintenance or repair work among owners and lessees of one- to three-year-old vehicles. It also provides a numerical index ranking of the highest-performing automotive brands sold in the United States, which is based on the combined scores of five different measures that comprise the vehicle owner service experience. These measures are service quality; service initiation; service advisor; service facility; and vehicle pick-up.
The 2024 study will consist of owners of 2023, 2022 and 2021 model year vehicles who registered their vehicles in July-February of each calendar year.
2024 Key Dates:
Survey Fielded: August - December 2023
Client Publish Date: March 13, 2024
Press Release Date: March 14, 2024
Read the 2024 CSI Press Release >
Segmentation Changes: Beginning with 2023 U.S. CSI, the automotive retail benchmark studies (CSI and SSI) introduced additional rankings and Awards to recognize performance based on vehicle needs and to help inform shopper decisions based on their specific model choices. The 2024 U.S. CSI and SSI Studies will now include the following ranking and Award segments:
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For CSI, awards will be presented to the highest-ranked nameplate that meets all research and sample criteria in each segment below. Award claims will be worded as follows:
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2024 Brands Intended to be Profiled:
Overall Mass Market Brand
Buick
Chevrolet
Chrysler
Dodge
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Mitsubishi
Nissan
Ram
Subaru
Toyota
Volkswagen
Mass Market Cars
Chevrolet
Chrysler
Dodge
Ford
Honda
Hyundai
Kia
Mazda
MINI
Mitsubishi
Nissan
Subaru
Toyota
Volkswagen
Mass Market SUVs/Minivans
Buick
Chevrolet
Chrysler
Dodge
Ford
GMC
Honda
Hyundai
Jeep
Kia
Nissan
Mazda
MINI
Mitsubishi
Subaru
Toyota
Volkswagen
Trucks
Chevrolet
Ford
GMC
Honda
Hyundai
Jeep
Nissan
Ram
Toyota
Overall Premium Brand
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Maserati
Mercedes-Benz
Porsche
Volvo
Premium Cars
Alfa Romeo
BMW
Acura
Audi
Cadillac
Genesis
Infiniti
Jaguar
Lexus
Lincoln
Maserati
Mercedes-Benz
Porsche
Volvo
Premium SUVs
Acura
Alfa Romeo
Audi
BMW
Cadillac
Genesis
Infiniti
Jaguar
Land Rover
Lexus
Lincoln
Maserati
Mercedes-Benz
Porsche
Volvo
(Updated 7/27/2023)
The J.D. Power Vehicle Dependability Study (VDS) focuses on problems experienced by original owners of 3-year-old vehicles. Study findings are used extensively by manufacturers worldwide to help them design and build better vehicles—which typically retain higher resale value—and by consumers to help them make more informed choices for both new and used vehicles.
Problem symptoms are evaluated in nine vehicle system categories:
2024 Key Dates:
Fielding: August - November 2023
Publish: February 6, 2024
Press Release: February 8, 2024
Read the 2024 VDS Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For VDS, awards will be presented in the following categories for the brands and models that attain the highest level of long-term vehicle dependability quality and meet J.D. Power’s predetermined research criteria.
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
View 2024 Vehicles Profiled by Segment >
(Updated 2/8/2024)
The OEM ICE App Report evaluates the user experience and best practices with automakers’ smartphone applications, providing a comprehensive, standardized assessment of vehicle mobile apps from roughly 30 makes.
2024 Key Dates:
Survey Fielded: N/A
Client Publish: December 2024
Press Release: December 2024
Read the 2023 ICE App Press Release >
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of the internal combustion engine (ICE) Apps included in the study that meet J.D. Power’s predetermined criteria on December 6, 2023. The ICE App that rank highest and meets predetermined criteria in each award-eligible segment (Mass Market and Premium) will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite. Learn more
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
2023 Profiled Brands:
Acura
Alfa
Audi
BMW
Buick
Cadillac
Chevrolet
Chrysler
Dodge
Ford
Genesis
GMC
Honda
Hyundai
Infiniti
Jaguar
Jeep
Kia
Land Rover
Lexus
Lincoln
Mazda
Mercedes
MINI
Mitsubishi
Nissan
Porsche
Ram
Subaru
Toyota
Volkswagen
Volvo
(Updated 12/07/2023)
The J.D. Power Original Equipment Tire Customer Satisfaction Study measures new-vehicle owner satisfaction and quality experiences with their original equipment (OE) tires at one and two years of ownership. Measuring satisfaction during this two-year period enables usage analysis and loyalty data throughout the typical life cycle of original equipment tires. To measure customer satisfaction, critical-to-customer experience factors are examined using an index model. The model identifies the dominant factors that impact customer satisfaction and behavior for the industry and provides a benchmark of excellence for each.
2024 Key Dates:
Survey Fielding: August - December 2023
Client Publish: March 20, 2024
Press Release: March 25, 2024
Read the 2024 OE Tire Press Release >
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For the Original Equipment Tire Satisfaction Study, awards will be presented to the highest-ranked tire brand in each of four vehicle-based tire segments: Luxury, Passenger Car, Performance Sport, and Truck/Utility. We’ll continue to rank brands based on the second year of ownership.
Award recipients are recognized in vehicle-based tire segments based on the different needs of customers in each segment. As a result, index weights for the index factors Tire Ride, Tire Traction/Handling, Tire Wear, and Tire Appearance are different for each of the four award segments.
Vehicle Segmentation:
Luxury
Compact Premium Car
Compact Premium SUV
Large Premium Car
Midsize Premium Car
Midsize Premium SUV
Small Premium Car
Small Premium SUV
Passenger Car
City Car
Compact Car
Compact MPV
Compact SUV
Large Car
Midsize Car
Midsize SUV
Minivan
Small Car
Small SUV
Performance Sport
Compact Premium Sporty Car
Compact Sporty Car
Midsize Premium Sporty Car
Midsize Sporty Car
Truck/Utility
Large Heavy Duty Pickup
Large Light Duty Pickup
Large Premium SUV
Large SUV
Midsize Pickup
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
Brands Intended to be Profiled in the 2024 Study:
BFGoodrich
Bridgestone
Continental
Cooper
Dunlop
Falken
Firestone
General
Giti
Goodyear
Hankook
Kumho
Michelin
Nexen
Nitto
Pirelli
Toyo
Vogue
Yokohama
(Updated 3/6/2024)
The J.D. Power Component Quality Reports (CQRs) provide global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions, covering the following components:
2024 Key Dates:
Survey Fielded: July 2023 - May 2024
ADAS
Publish: October 2, 2024
Press Release: October 3, 2024
Driving Experience & Brake
Publish: October 16, 2024
Press Release: N/A
Powertrain
Publish: October 9, 2024
Press Release: N/A
Interior
Publish: August 8, 2024
Press Release: N/A
Multimedia
Publish: September 11, 2024
Press Release: September 12, 2024
Seat
Publish: August 14, 2024
Press Release: August 15, 2024
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will earn a J.D. Power Award.
(Updated 12/05/23)
The J.D. Power Component Dependability Reports are derived from the J.D. Power U.S. Vehicle Dependability StudySM (VDS), data and Excel-based tools. These reports are used to examine, in detail, specific problems experienced and components replaced by original owners of 3-year-old vehicles in the following categories:
2024 Key Dates:
Survey Fielded: August - November 2023
Driving Experience & Brake
Publish: March 21, 2024
Press Release: N/A
Powertrain
Publish: March 14, 2024
Press Release: N/A
HVAC
Publish: March 2024
Press Release: N/A
Interior
Publish: March 2024
Press Release: N/A
Multimedia
Publish: March 2024
Press Release: N/A
Seat
Publish: March 7, 2024
Press Release: N/A
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will earn a J.D. Power Award.
(Updated 12/05/23)
The J.D. Power New Autoshopper Study (NAS) is a comprehensive analysis of automotive consumer shopping patterns across the traditional Internet, mobile Internet, and mobile apps. The study examines how shoppers use digital automotive information during their new vehicle shopping process.
2024 Key Dates:
Fielding: June - September 2024
Client Publish: October 22, 2024
(Updated 12/05/2023)
The J.D. Power ALG Residual Value Awards (RVAs) recognize automakers' outstanding achievements for vehicles that are forecasted by ALG’s proprietary model to hold the highest percentage of their Manufacturer’s Suggested Retail Price (MSRP).
A residual value is the forecasted amount a vehicle will be worth at a certain point over the next six years and is primarily used to calculate the value of the vehicle at the end of a lease agreement. Residual values are a key indicator of an automaker’s success and help determine the overall desirability of automotive brands and their vehicles.
2023 model year vehicles available in the U.S. that have been included in the most recent ALG Edition are eligible to earn a J.D. Power ALG Residual Value Award. Award winners are determined through careful analysis of used vehicle performance of prior year models, brand outlook and product competitiveness. The forecast model uses a wide variety of macro, industry, segment and vehicle factors to arrive at the most accurate prediction of a vehicle’s future value.
Eligibility for an overall brand award in either the Mass Market or Premium category requires a brand to have vehicles in at least four unique model level segments. Overall brand awards are based on the weighted average score for all vehicles sold by the winning brand.
2024 Key Dates:
Press Release: November 2024
Read the 2024 ALG Press Release >
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and awards will be presented in the following categories for the vehicles that hold the highest percentage of their Manufacturer’s Suggested Retail Price (MSRP) and meet J.D. Power’s predetermined research criteria. Each award-recognized brand and model will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.
(Updated 12/05/23)
The J.D. Power U.S. Mobility Confidence Index (MCI) Study, conducted in collaboration with MIT Advanced Vehicle Technology Consortium, provides insight into consumer attitudes, experience, knowledge and acceptance of fully automated, self-driving vehicles from 3,000+ vehicle owners probed across multiple transportation modalities including personal vehicles, public transit and commercial vehicles.
2024 Key Dates:
Client Publish: October 2024
Press Release: October 2024
(Updated 1/22/2024)
The J.D. Power U.S. Robotaxi Experience Study provides insight into consumer attitudes, experience, knowledge and acceptance of robotaxis by aggregating satisfaction and concerns from riders and non-riders.
2024 Key Dates:
Client Publish: October 2024
Press Release: October 2024
Read the 2023 Robotaxi Press Release >
(Updated 4/04/2024)
The Canada Electric Vehicle Consideration (EVC) Study helps automakers and industry players understand shoppers’ ever-evolving perspectives on EVs. Who’s considering EVs? Who’s not? Why?
2024 Key Dates:
Survey Fielded: April - May 2024
Publish: May 29, 2024
Press Release: May 30, 2024
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
The Canada Customer Service Index Long Term (CSI-LT) Study examines customer satisfaction with maintenance and repair services at new-vehicle dealerships, as well as in the automotive aftermarket.
2024 Key Dates:
Survey Fielded: April - June 2024
Publish: September 5, 2024
Press Release: September 5, 2024
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
For CSI-LT, J.D. Power will present an award to the dealership and aftermarket providers that rank highest in overall customer satisfaction. Awarded providers that subscribe to the Study will also have the opportunity to leverage their award publicly in advertising and marketing through the J.D. Power Award Licensing Program. Award claims will be worded as follows:
#1 in Customer Satisfaction for Dealer Service
#1 in Customer Satisfaction for Aftermarket Service
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more
The J.D. Power ALG Residual Value Awards (RVAs) recognize automakers' outstanding achievements for vehicles that are forecasted by ALG’s proprietary model to hold the highest percentage of their Manufacturer’s Suggested Retail Price (MSRP).
2024 Key Dates:
Press Release: February 2, 2024
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and awards will be presented in the following categories for the vehicles that hold the highest percentage of their Manufacturer’s Suggested Retail Price (MSRP) and meet J.D. Power’s predetermined research criteria. Each award-recognized brand and model will have the opportunity to promote their performance publicly through the J.D. Power Awards Program.
(Updated 1/03/24)
The Mexico Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.
2024 Key Dates:
Survey Fielded: November 2023 - July 2024
Publish: October 24, 2024
Press Release: October 24, 2024
View 2024 Vehicles Profiled by Segment >
The Mexico Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.
2024 Key Dates:
Survey Fielded: November 2023 - July 2024
Publish: October 24, 2024
Press Release: October 24, 2024
The Mexico Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.
2024 Key Dates:
Survey Fielded: November 2023 - March 2024
Publish: May 24, 2024
Press Release: May 24, 2024
2024 Profiled Brands:
Mass Market
Changan
Chevrolet
Chirey
Dodge
Fiat
Ford
Honda
Hyundai
JAC
Jeep
KIA
Mazda
MG Motor
Mitsubishi
Nissan
Omoda
Peugeot
RAM
Renault
SEAT
Suzuki
Toyota
Volkswagen
Premium
Audi
BMW
GMC
Mercedes-Benz
The Mexico Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.
2024 Key Dates:
Survey Fielded: November 2023 - July 2024
Publish: September 12, 2024
Press Release: September 12, 2024
2024 Profiled Brands:
Mass Market
Chevrolet
Dodge
Fiat
Ford
Honda
Hyundai
JAC
Jeep
KIA
Mazda
MG
Mitsubishi
Nissan
Peugeot
RAM
Renault
SEAT
Suzuki
Toyota
Volkswagen
Premium
Audi
BMW
GMC
Mercedes-Benz
MINI
Volvo
(Updated 3/28/24)
The China Initial Quality Study (IQS) contains comprehensive and analytically rich information to help manufacturers understand product quality issues.
2024 Key Dates:
Survey Fielded: December 2023 - March 2024
Publish: September 2024
Press Release: September 2024
The China Vehicle Dependability Study (VDS) evaluates the quality and dependability of vehicles during the first three years. Owners are asked to report any problems that they have experienced with their vehicle.
2024 Key Dates:
Survey Fielded: February - July 2024
Publish: October 2024
Press Release: October 2024
The China Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.
2024 Key Dates:
Survey Fielded: December 2023 - March 2024
Publish: August 2024
Press Release: August 2024
The China Tech Experience Index (TXI) Study measures problems encountered and the user experience with advanced technologies as they first enter the market.
2024 Key Dates:
NEV Survey Fielded: December 2023 - March 2024
ICEV Survey Fielded: December 2023 - May 2024
Publish: August 2024
Press Release: August 2024
The China New Energy Vehicle Initial Quality Study (NEV-IQS) measures consumer-reported problems in the first three months of new energy vehicle ownership.
2024 Key Dates:
Survey Fielded: December 2023 - March 2024
Publish: June 2024
Press Release: June 2024
The China New Energy Vehicle Automotive Performance, Execution and Layout (NEV-APEAL) Study measures the consumer experience with the vehicle during the first three months of new energy vehicle ownership.
2024 Key Dates:
Survey Fielded: December 2023 - March 2024
Publish: May 2024
Press Release: May 2024
The China New Energy Vehicle Customer Experience Value Index [NEV-CXVI] Study focuses on the performances of NEV customer experience values among brands throughout the whole journey. It uses a Customer Experience Value Index (CXVI) to evaluate the overall performances of automotive OEMs in
terms of customer experience. Focusing on
the exploration of specific actions to satisfy
customers’ needs under a variety of experience scenarios, the study is designed to lead the industry to continuously build a more efficient and customer-oriented experience framework
2024 Key Dates:
Survey Fielded: April - June 2024
Publish: August 2024
Press Release: August 2024
The China Sales Satisfaction Index (SSI) Study offers a complete perspective on new energy vehicle's sales experience, including digital retail, product presentation, negotiation and delivery.
2024 Key Dates:
Survey Fielded: December 2023 - May 2024
Publish: August 2024
Press Release: August 2024
The China Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.
2024 Key Dates:
Survey Fielded: February - July 2024
Publish: September 2024
Press Release: September 2024
The Japan Initial Quality Study (IQS) contains comprehensive and analytically rich information to help manufacturers understand product quality issues.
2024 Key Dates:
Survey Fielded: May - June 2024
Publish: September 2024
Press Release: September 2024
The Japan Automotive Performance, Execution and Layout (APEAL) Study provides marketers and product planners with a concise information tool to gauge which features and attributes make vehicle models stand out to their owners.
2024 Key Dates:
Survey Fielded: May - June 2024
Publish: October 2024
Press Release: October 2024
The Japan Tech Experience Index (TXI) Study measures problems encountered and the user experience with advanced technologies as they first enter the market.
2024 Key Dates:
Survey Fielded: May - June 2024
Publish: November 2024
Press Release: November 2024
The Japan Sales Satisfaction Index (SSI) Study offers a complete perspective on sales experience, including Digital Retail, product presentation, negotiation and delivery. Analysis includes customers’ satisfaction with the online, sales and delivery experience. SSI includes feedback from both buyers and rejecters.
2024 Key Dates:
Survey Fielded: May - June 2024
Publish: August 2024
Press Release: August 2024
The Japan Customer Service Index (CSI) Study is conducted among customers who provide feedback on their service experience, including facility, service quality, service initiation and delivery, and service advisor. CSI includes the role of technology in the service experience.
2024 Key Dates:
Survey Fielded: May - June 2024
Publish: August 2024
Press Release: August 2024
2024 Key Dates:
Survey Fielded: July - August 2024
Publish: December 2024
Press Release: December 2024
The Japan Used Vehicle Sales Satisfaction Index (UVSSI) Study offers a comprehensive view of consumer satisfaction with the purchase experience of used vehicles. UVSSI provides in-depth analysis of how consumers perceive used vehicle dealerships based on purchase experiences such as shopping-around, negotiation, contract and delivery. The study also analyzes consumers’ purchase behaviors and how they select the dealership where they purchase their vehicle.
2024 Key Dates:
Survey Fielded: June - July 2024
Publish: September 2024
Press Release: September 2024
The Japan Electric Vehicle Electric Vehicle Experience (EVX) Ownership Study sets the standard for benchmarking EV owner satisfaction with the critical attributes that affect the EV ownership experience. From the cost of ownership, problems experienced, vehicle service experience to driving habits and range, and ease of charging, this study provides a comprehensive assessment of consumer experiences with their with battery electric and plug-in hybrid electric vehicles. These experiences will strongly affect owners’ likelihood to repurchase an EV and recommend an EV to others. These key behaviors and insights into current EV ownership will help OEMs assess where they rank, who is doing it best, and why.
(Updated 4/2/24)
For more information about our syndicated studies, please contact your J.D. Power account representative, or you may submit a secure contact form, and we will reach out to you directly.
