The J.D. Power Paint Satisfaction Study examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint and/or exterior stain. The overall customer experience is based on six key drivers of satisfaction: application; design guides; durability; price; product offerings; and warranty/guarantee. The study also examines the customer experience with their paint retailer based on merchandise; price; sales and promotions; staff and service; and store facility.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: April 9, 2020
2020 Press release: April 9, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Interior/Exterior Paint Brands
• BEHR
• Benjamin Moore
• Dutch Boy
• Glidden
• Olympic
• Sherwin-Williams
• Valspar
Paint Retailer Brands
• Ace Hardware
• Benjamin Moore Paint Stores
• Lowe’s
• Menards
• Sherwin-Williams
• The Home Depot
• True Value
• Wal-Mart
Exterior Stain Brands
• BEHR
• Olympic
• Rust-Oleum
• Sherwin-Williams
• Thompson’s WaterSeal
(Updated 5/4/20)
The J.D. Power Vacuum Satisfaction study measures key drivers of satisfaction among customers who recently purchased a vacuum. The overall customer experience is based on five key drivers of satisfaction: ease of use; features; performance; price; and warranty.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: May 13, 2020
2020 Press release: May 13, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Upright Vacuum Brands
• BISSELL
• Dyson
• Hoover
• Shark
Canister Vacuum Brands
• BISSELL
• Dirt Devil
• Dyson
• Electrolux
• Eureka
• Hoover
• Kenmore
• Miele
• Shark
Stick Vacuum Brands
• BISSELL
• Dirt Devil
• Dyson
• Shark
(Updated 5/4/20)
The J.D. Power Home Improvement Retailer Satisfaction Study measures key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer. The overall customer experience is based on five key drivers of satisfaction: merchandise; price; sales and promotions; staff and service; and store facility.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: June 4, 2020
2020 Press release: June 4, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
• Ace Hardware
• Lowe’s
• Menards
• The Home Depot
• True Value
(Updated 5/4/20)
The J.D. Power Appliance Retailer Satisfaction Study measures customer satisfaction with appliance retailers by examining six factors: sales staff and service; store facility; price; delivery and installation service; sales and promotions; and merchandise.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: July 8, 2020
2020 Press release: July 8, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
• Best Buy
• Lowe’s
• Sears
• The Home Depot
(Updated 5/4/20)
The J.D. Power Kitchen Appliance Satisfaction Study measures customer satisfaction of cooking appliances (cooktops, freestanding ranges and wall ovens are measured separately); over-the-range microwaves; and refrigerators (French door refrigerators, side-by-side refrigerators and top-mount freezer refrigerators are measured separately). The overall customer experience is examined across six key drivers of satisfaction: ease of use; features; performance and reliability; price; styling/appearance; and warranty.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: July 23, 2020
2020 Press release: July 23, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Dishwashers
Freestanding Ranges
Cooktops
Wall Ovens
Over-the-Range Microwaves
Side-by-Side Refrigerators
French Door Refrigerators
Top-Mount Freezer Refrigerators
(Updated 5/4/20)
The J.D. Power Laundry Appliance Satisfaction Study measures customer satisfaction of clothes washers (front-load washers and top-load washers are measured separately) and clothes dryers. The overall customer experience is examined across six key drivers of satisfaction: ease of use; features; performance and reliability; price; styling/appearance; and warranty.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: July 23, 2020
2020 Press release: July 23, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Front-Loading Clothes Washers
Top-Loading Clothes Washers
Clothes Dryers
(Updated 5/4/20)
The J.D. Power Windows and Patio Doors Satisfaction Study measures satisfaction among customers who purchased windows and/or patio doors within the past 12 months, based on performance in seven factors, including manufacturer and retailer: appearance and design features; operational performance and durability; warranty; sales staff and service; ordering and delivery; price; and installation.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: August 5, 2020
2020 Press release: August 5, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
• American Craftsman
• Andersen
• Atrium
• Champion
• Harvey
• Infinity from Marvin
• Integrity from Marvin
• JELD-WEN
• Marvin
• Milgard
• Pella
• PlyGem
• ReliaBilt
• Renewal by Andersen
• Simonton
• Weather Shield
• Window World
• Windsor
(Updated 5/4/20)
The J.D. Power Kitchen Cabinets Satisfaction Study examines key drivers of satisfaction among customers who recently purchased kitchen cabinets. The overall customer experience is based on five key drivers of satisfaction: design features; operational performance; ordering and delivery; price; and warranty.
Key Dates
2020 Fielding Begins: January 6, 2020
2020 Publish: August 12, 2020
2020 Press release: August 12, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
• American Woodmark
• Canyon Creek
• Diamond
• Hampton Bay
• Kitchen Craft
• KraftMaid
• SEKTION (IKEA)
• Thomasville
(Updated 5/4/20)
The J.D. Power Home Security Satisfaction Study measures overall satisfaction with home security brands among customers who own a professionally installed and monitored home/residential security system or a do-it-yourself system. Satisfaction is examined across seven factors (listed in alphabetical order): billing and payment; customer service; installation; price; professional monitoring; system/purchase upgrade; and system usage and features.
Key Dates
2020 Fielding Begins: July 7, 2020
2020 Publish: October 14, 2020
2020 Press release: October 14, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Pro Installed Security Systems
DIY Installed Security Systems
(Updated 6/18/20)
The Mattress Satisfaction Report, now in its sixth year, measures customer satisfaction with mattress purchases based on seven factors (in order of importance):
Comfort
Price
Support
Durability
Features
Warranty
Customer Service
Key Dates
2020 Fielding Begins: August 2020
2020 Publish: Nov 3, 2020
2020 Press release: Nov 3, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Online Segment Brands
Serta
Casper
Ashley Sleep
Purple
Simmons/Beautyrest
Sealy
Amerisleep
Sleep Number
Retail Segment Brands
Serta
Sealy
Simmons/Beautyrest
Tempur-Pedic
Sleep Number
Ashley Sleep
Bob's Discount Furniture (Bob-O-Pedic)
IKEA
(Updated 6/23/20)
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Christina Cooley
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