The J.D. Power Paint Satisfaction Study examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint, interior stain and/or exterior stain. The overall customer experience is based on four key drivers of satisfaction: application; durability; offerings; and price. The study also examines the customer experience with their paint retailer based on online experience; in-store experience; service and staff; merchandise; and price.
Key Dates
2021 Fielding Begins: January 2021
2021 Publish: April 28, 2021
2021 Press release: April 28, 2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Interior Paint Brands
Exterior Paint Brands
Exterior Stain Brands
Interior Stain Brands (No Award)
Paint Retailers
(Updated 3/24/21)
The J.D. Power Vacuum Satisfaction study measures key drivers of satisfaction among customers who recently purchased a vacuum. Segments include Robot, Stick and Upright. The overall customer experience is based on four key drivers of satisfaction: ease of use; features and settings; performance and reliability; and price.
Key Dates
2021 Fielding Begins: January 2021
2021 Publish: May 12, 2021
2021 Press release: May 12, 2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Upright Vacuum Brands
Stick Vacuum Brands
Robot Vacuum Brands
(Updated 3/24/21)
The J.D. Power Home Improvement Retailer Satisfaction Study measures key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer. The overall customer experience is based on five key drivers of satisfaction: online experience; in-store experience; merchandise; staff and service; and price.
Key Dates
2021 Fielding Begins: January 2021
2021 Publish: May 27, 2021
2021 Press release: May 27, 2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
(Updated 12/23/20)
The updated J.D. Power Appliance Satisfaction Study provides a comprehensive view of the appliance purchase and ownership experience by measuring satisfaction with Appliance Retailers, Laundry Appliances and Kitchen Appliances.
Key Dates
2021 Fielding Begins: January 2021
2021 Publish: July 22, 2021
2021 Press release: July 22, 2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Appliance Retailers
Dishwashers
Freestanding Ranges
Cooktops
Wall Ovens
Over-the-Range Microwaves
Side-by-Side Refrigerators
French Door Refrigerators
Top-Mount Freezer Refrigerators
Front-Loading Clothes Washers
Top-Loading Clothes Washers
Clothes Dryers
(Updated 12/23/20)
The J.D. Power Kitchen Cabinets Satisfaction Study examines key drivers of satisfaction among customers who recently purchased kitchen cabinets. The overall customer experience is based on four key drivers of satisfaction: design features; operational performance; ordering and delivery; and price.
Key Dates
2021 Fielding Begins: January 2021
2021 Publish: July 29, 2021
2021 Press release: July 29, 2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
(Updated 12/23/20)
The J.D. Power Windows & Patio Doors Satisfaction Study provides a comprehensive view of the window and patio door purchase and ownership experience by measuring satisfaction with Window/Patio Door Retailers and Window/Patio Door Brands. The study measures satisfaction among customers who purchased windows and/or patio doors within the past 12 months, based on performance in six factors, including manufacturer and retailer: appearance and design features; operational performance and durability; sales staff and service; ordering and delivery; price; and installation.
Key Dates
2021 Fielding Begins: January 2021
2021 Publish: August 5, 2021
2021 Press release: August 5, 2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Manufacturer Brands
Retailers
(Updated 4/13/21)
The J.D. Power Home Security Satisfaction Study measures overall satisfaction with home security brands among customers who own a professionally installed or DIY-installed home/residential security system that is professionally monitored. Satisfaction is examined across six factors (listed in alphabetical order): billing and payment; customer service; price; professional monitoring; purchase and installation; and quality of home security system.
Key Dates
2021 Fielding Begins: July 2021
2021 Publish: October 7, 2021
2021 Press release: October 7, 2021
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Pro Installed Security Systems
DIY Installed Security Systems
(Updated 12/23/20)
The Mattress Satisfaction Report, now in its sixth year, measures customer satisfaction with mattress purchases based on seven factors (in order of importance):
Comfort
Price
Support
Durability
Features
Warranty
Customer Service
Key Dates
2020 Fielding Begins: August 2020
2020 Publish: Nov 3, 2020
2020 Press release: Nov 3, 2020
Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Online Segment Brands
Serta
Casper
Ashley Sleep
Purple
Simmons/Beautyrest
Sealy
Amerisleep
Sleep Number
Retail Segment Brands
Serta
Sealy
Simmons/Beautyrest
Tempur-Pedic
Sleep Number
Ashley Sleep
Bob's Discount Furniture (Bob-O-Pedic)
IKEA
(Updated 6/23/20)
For more information about our syndicated studies, please contact your account representative below, or you may request a call, and we will reach out to you directly.
Christina Cooley
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