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Syndicated Research Dates and Details

Select the study name below for fielding, publish and press release dates as well as award information, if applicable. This page will be updated as dates and additional study details, including profiled brands, are finalized. We recommend that you bookmark this page and check back for the latest information.

The J.D. Power Paint Satisfaction Study examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint, interior stain and/or exterior stain. The overall customer experience is based on four key drivers of satisfaction: application; durability; offerings; and price. The study also examines the customer experience with their paint retailer based on online experience; in-store experience; service and staff; merchandise; and price.

Key Dates

2021 Fielding Begins: January 2021
2021 Publish: April 28, 2021
2021 Press release: April 28, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Interior Paint Brands

  • BEHR
  • Benjamin Moore
  • Glidden
  • Sherwin-Williams
  • Valspar

Exterior Paint Brands

  • BEHR
  • Benjamin Moore
  • Clark + Kensington
  • Glidden
  • Sherwin-Williams
  • Valspar

Exterior Stain Brands

  • BEHR
  • Benjamin Moore
  • Cabot
  • Glidden
  • Olympic
  • Sherwin-Williams
  • Thompson’s WaterSeal
  • Valspar

Interior Stain Brands (No Award)

  • BEHR
  • General Finishes
  • Minwax
  • Old Masters
  • Olympic
  • Varathane

Paint Retailers

  • Ace Hardware
  • Benjamin Moore independent retailer
  • Lowe's
  • Menards
  • Sherwin-Williams
  • The Home Depot
  • Walmart

(Updated 3/24/21)

The J.D. Power Vacuum Satisfaction study measures key drivers of satisfaction among customers who recently purchased a vacuum. Segments include Robot, Stick and Upright. The overall customer experience is based on four key drivers of satisfaction: ease of use; features and settings; performance and reliability; and price.

Key Dates

2021 Fielding Begins: January 2021
2021 Publish: May 12, 2021
2021 Press release: May 12, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Upright Vacuum Brands

  • BISSELL
  • Dyson
  • Hoover
  • Shark

Stick Vacuum Brands

  • BISSELL
  • Dirt Devil
  • Dyson
  • Shark

Robot Vacuum Brands

  • BISSELL
  • Roomba/iRobot
  • Samsung
  • Shark

(Updated 3/24/21)

The J.D. Power Home Improvement Retailer Satisfaction Study measures key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer. The overall customer experience is based on five key drivers of satisfaction: online experience; in-store experience; merchandise; staff and service; and price.

Key Dates

2021 Fielding Begins: January 2021
2021 Publish: May 27, 2021
2021 Press release: May 27, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

  • Ace Hardware
  • Lowe’s
  • Menards
  • The Home Depot

(Updated 12/23/20)

The updated J.D. Power Appliance Satisfaction Study provides a comprehensive view of the appliance purchase and ownership experience by measuring satisfaction with Appliance Retailers, Laundry Appliances and Kitchen Appliances.

Key Dates

2021 Fielding Begins: January 2021
2021 Publish: July 22, 2021
2021 Press release: July 22, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Appliance Retailers

  • Best Buy
  • Lowe's
  • Menards
  • Sears
  • The Home Depot

Dishwashers

  • Bosch
  • GE
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Freestanding Ranges

  • Frigidaire
  • GE
  • LG
  • Samsung
  • Whirlpool

Cooktops

  • Frigidaire
  • GE
  • Jenn-Air
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Wall Ovens

  • Bosch
  • Frigidaire
  • GE
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Over-the-Range Microwaves

  • GE
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Side-by-Side Refrigerators

  • Frigidaire
  • GE
  • LG
  • Samsung
  • Whirlpool

French Door Refrigerators

  • GE
  • LG
  • Samsung
  • Whirlpool

Top-Mount Freezer Refrigerators

  • Frigidaire
  • GE
  • LG
  • Samsung
  • Whirlpool

Front-Loading Clothes Washers

  • LG
  • Maytag
  • Samsung
  • Whirlpool

Top-Loading Clothes Washers

  • GE
  • LG
  • Maytag
  • Samsung
  • Whirlpool

Clothes Dryers

  • LG
  • Maytag
  • Samsung
  • Whirlpool

(Updated 12/23/20)

The J.D. Power Kitchen Cabinets Satisfaction Study examines key drivers of satisfaction among customers who recently purchased kitchen cabinets. The overall customer experience is based on four key drivers of satisfaction: design features; operational performance; ordering and delivery; and price.

Key Dates

2021 Fielding Begins: January 2021
2021 Publish: July 29, 2021
2021 Press release: July 29, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

  • Advanta
  • American Woodmark
  • Aristokraft
  • Decora
  • Hampton Bay
  • Kitchen Craft
  • KraftMaid
  • Omega
  • Quality Cabinets
  • SEKTION (IKEA)

(Updated 12/23/20)

The J.D. Power Windows & Patio Doors Satisfaction Study provides a comprehensive view of the window and patio door purchase and ownership experience by measuring satisfaction with Window/Patio Door Retailers and Window/Patio Door Brands. The study measures satisfaction among customers who purchased windows and/or patio doors within the past 12 months, based on performance in six factors, including manufacturer and retailer: appearance and design features; operational performance and durability; sales staff and service; ordering and delivery; price; and installation.

Key Dates

2021 Fielding Begins: January 2021
2021 Publish: August 5, 2021
2021 Press release: August 5, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Manufacturer Brands

  • American Craftsman
  • Andersen
  • Champion
  • Crestline (Weather Shield)
  • Harvey
  • JELD-WEN
  • Marvin
  • Milgard
  • Pella
  • Renewal by Andersen
  • Window World

Retailers

  • Lowe's
  • Pella
  • Renewal By Andersen
  • The Home Depot
  • Window World

(Updated 4/13/21)

The J.D. Power Home Security Satisfaction Study measures overall satisfaction with home security brands among customers who own a professionally installed or DIY-installed home/residential security system that is professionally monitored. Satisfaction is examined across six factors (listed in alphabetical order): billing and payment; customer service; price; professional monitoring; purchase and installation; and quality of home security system.

Key Dates

2021 Fielding Begins: July 2021
2021 Publish: October 7, 2021
2021 Press release: October 7, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Pro Installed Security Systems

  • ADT
  • AT&T (Digital Life)
  • Brinks Home Security
  • Vivint Smart Home
  • Xfinity Home Security

DIY Installed Security Systems

  • Blue by ADT (LifeShield)
  • Brinks Home Security
  • Protect America
  • Ring Alarm
  • SimpliSafe

(Updated 12/23/20)

The Mattress Satisfaction Report, now in its sixth year, measures customer satisfaction with mattress purchases based on seven factors (in order of importance):

Comfort
Price 
Support
Durability
Features 
Warranty 
Customer Service

Key Dates

2020 Fielding Begins: August 2020
2020 Publish: Nov 3, 2020
2020 Press release: Nov 3, 2020

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The brand that ranks highest in each segment and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Online Segment Brands

Serta
Casper
Ashley Sleep
Purple
Simmons/Beautyrest
Sealy
Amerisleep
Sleep Number

 

Retail Segment Brands

Serta

Sealy

Simmons/Beautyrest

Tempur-Pedic

Sleep Number

Ashley Sleep

Bob's Discount Furniture (Bob-O-Pedic)

IKEA

(Updated 6/23/20)

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