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Actionable Market Intelligence

J.D. Power Travel & Hospitality solutions provide actionable market intelligence to help the travel industry improve customer satisfaction—ultimately leading to greater loyalty and profitability.

What You'll Learn:

  • The many drivers of customer satisfaction in order to optimize customer interactions
  • Best practices that drive high customer satisfaction and how to apply them 
  • The relative importance of various touch points in the customer experience vs. a single question rating